ShaQuilla Thomas
Savannah,GA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica
08.2022 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Security Officer
Securitas Security Services USA
04.2023 - 10.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Warehouse Supervisor
NFI Logistics
12.2022 - 07.2023
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Used warehouse management software to reconcile daily inventory.
Manager
Arbys
02.2018 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Jenkins High School
05-2019
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- General Security
- Superior customer service
- Surveillance
- Verbal and written communication
- Multitasking Abilities
- Adaptability
Languages
English
Full Professional
Timeline
Security Officer
Securitas Security Services USA
04.2023 - 10.2024
Warehouse Supervisor
NFI Logistics
12.2022 - 07.2023
Customer Service Representative
Alorica
08.2022 - 11.2024
Manager
Arbys
02.2018 - 12.2022
High School Diploma -
Jenkins High School
Similar Profiles
Makayla HumbertMakayla Humbert
Customer Rep at AloricaCustomer Rep at Alorica
Jasmine MontgomeryJasmine Montgomery
Customer Care Representative at AloricaCustomer Care Representative at Alorica
Julia FloresJulia Flores
Call Center Agent at AloricaCall Center Agent at Alorica
Allyah HendersonAllyah Henderson
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Imani TimmonsImani Timmons
Patient Care Technician at St Joseph HospitalPatient Care Technician at St Joseph Hospital