Shaquille Cornelious
Memphis,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Fairfield Inn & Suites
01.2022 - Current
- Assist General Manager in maintaining strong Service Culture
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Adheres to bank records, accounts receivables/payables and other procedures to ensure accurate and timely collections
- Prepare team member schedules according to business forecast, payroll budget guidelines, and productivity requirements
- Hold monthly/daily huddle meetings to assure staff members are informed of all hotel activities, reinforcing Marriott Brand Standards
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed over 25 employee in different departments
- Trained new employees on proper protocols and customer service standards.
Suite Attendant/Bartender
Levy Restaurants
03.2014 - 03.2022
- Maintained high standards of customer service during high-volume, fast paced operations
- Ensured quality control and menu specifications to comply with banquet-event-orders
- Processed liquor orders and execute product delivery from warehouse to suite
- Managed over 50 customer orders during events
- Served appetizers, delivered orders, and refilled beverage stock for suite guest.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Processed customer payments to accurately record transactions.
Food/Beverage Supervisor
Bon Appetit
08.2021 - 01.2022
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Worked well in team settings, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed to oversee over 15 staff members during service
Banquet Supervisor/ Dining Room Manager
University Club of Memphis
05.2021 - 08.2021
- Directed and managed banquet functions for 25-300 person event.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Cashier
Guckenheimer
08.2016 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Managed to serve over 300 customers per shift
Supervisor Intern/Front Desk Agent
Horseshoe Casino
05.2018 - 08.2020
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained new personnel regarding company operations, policies and services.
- Performed nightly updates to room charges and rates.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Managed over 50 guest check-ins per shift
Education
Master of Science - Hospitality and Resort Management
The University of Memphis, Kemmons Wilson School of Hospitality And Resort Management
Memphis, TN12.2021
Bachelor of Arts - Hospitality and Resort Management
The University of Memphis, Kemmons Wilson School of Hospitality And Resort Management
Memphis, TN05.2020
Skills
- Microsoft Office
- Problem-Solving Skills
- Invoicing and Billing
- Guest Relations
- Forecasting
- Employee Scheduling
- Business Operations Knowledge
- Hiring and Recruitment
- Budget Control
- Inventory Control
- POS System Operation (Fosse, M3, & PEP)
- Staff Oversight
- Corrective Actions
- Dining Room Management
- Brand Standards Audits
Certification
- Certified Guest Service, American Hotel & Lodging Educational Institute - March 2018
- Certified Front Desk Representative, American Hotel & Lodging Educational Institute - October 2018
Additional Information
Task Force Travel-McNeill Hotel Company
- Home 2 Suites, Gainesville, FL August 2023
- Hampton Inn & Suites, Germantown,TN January 2023
- TownePlace Suites, Hattiesburg, MS August 2023
- TownePlace Suites, Auburn, AL August 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
Assistant General Manager
Fairfield Inn & Suites
01.2022 - Current
Food/Beverage Supervisor
Bon Appetit
08.2021 - 01.2022
Banquet Supervisor/ Dining Room Manager
University Club of Memphis
05.2021 - 08.2021
Supervisor Intern/Front Desk Agent
Horseshoe Casino
05.2018 - 08.2020
Cashier
Guckenheimer
08.2016 - 08.2020
Suite Attendant/Bartender
Levy Restaurants
03.2014 - 03.2022
Master of Science - Hospitality and Resort Management
The University of Memphis, Kemmons Wilson School of Hospitality And Resort Management
Bachelor of Arts - Hospitality and Resort Management
The University of Memphis, Kemmons Wilson School of Hospitality And Resort Management
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