Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Shaquille Davis

Hattiesburg,Mississippi

Summary

Dynamic leader with proven expertise in operations management and customer service, honed at Maximus and General Dynamics IT. Excelled in enhancing team productivity and client satisfaction through effective communication and process improvements. Skilled in network administration and team leadership, achieving significant project successes and fostering a culture of continuous improvement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
02.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Supervised ongoing daily production phases.

Site Services

Maximus
03.2019 - Current
  • Developed strong relationships with clients through consistent communication and proactive problemsolving.
  • Provided expert guidance and support during complex projects, ensuring smooth execution and successful outcomes.
  • Ensured compliance with industry regulations and company guidelines by conducting thorough inspections at the site before commencing work tasks.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Eliminated potential hazards by proactively identifying safety risks during daily operations at various job sites.
  • Enhanced client satisfaction by efficiently managing on-site service requests and promptly addressing concerns.
  • Conducted regular site visits to monitor progress, identify potential issues, and maintain quality standards.

Supervisor

Maximus
11.2018 - 03.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Educated staff on organizational mission and goals to help employees achieve success.

Shift Manager

McDonald's
08.2011 - 03.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Supervised ongoing daily production phases.

Supervisor

General Dynamics IT
03.2016 - 11.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.

Education

Associate of Science - Information Technology

Jones County Junior College
Ellisville, MS
05-2015

High School Diploma -

Wayne County High School
Waynesboro, MS
05-2012

Skills

  • Remote support
  • Hardware installation
  • Incident reporting
  • Cross-functional support
  • Network administration
  • Customer service
  • Verbal and written communication
  • Active listening
  • User support
  • Call center operations
  • Microsoft office specialist (MOS) expert
  • Multitasking Abilities
  • Critical thinking
  • Team leadership
  • Conflict resolution
  • Coaching and mentoring
  • Project management
  • Recruitment and hiring
  • Performance management
  • Operations management
  • Management
  • Process improvements
  • Logistics oversight
  • Maintaining compliance

Certification

  • Certified Cisco Network Administrator.
  • Microsoft 365.

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Volunteer Travel
  • App Development
  • Expanding my knowledge, and very natural skill for leading

Timeline

Shift Manager

McDonald's
02.2022 - Current

Site Services

Maximus
03.2019 - Current

Supervisor

Maximus
11.2018 - 03.2019

Supervisor

General Dynamics IT
03.2016 - 11.2018

Shift Manager

McDonald's
08.2011 - 03.2019

Associate of Science - Information Technology

Jones County Junior College

High School Diploma -

Wayne County High School

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Shaquille Davis