Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

SHAQUILLE HUDSON

Lancaster,PA

Summary

Personable and dedicated Customer Service Representative with extensive experience in client-facing roles. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Account Manager

Koble Systems
Lancaster, PA
06.2023 - 03.2024
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Negotiated contracts with clients to maximize profitability.
  • Analyzed client data and identified opportunities for growth.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Acted as main point of contact in matters relating to client concerns and needs.

Account Manager

Paramount Management Group
Lancaster, PA
06.2021 - 03.2023
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.

Field Operations Support Specialist II

TRC
01.2019 - 01.2021
  • Employee Onboarding Liaison
  • Administer new hire and client-based orientation
  • Oversaw corporate housing contracts/leases and scheduled new employees as needed
  • Helped new employees by answering questions and resolving issues using excellent troubleshooting and testing abilities.
  • Developed and delivered onboarding presentations to all incoming employees

Education

Associates Degree - Communications

Harrisburg Area Community College
01.2015

Skills

  • Account Management
  • Relationship Building
  • Customer Service
  • Customer Relationships
  • Issue Resolution
  • Excellent Communication Skills
  • Data Analytics
  • Analytical and Critical Thinking
  • Client Onboarding

References

N'Gai Brabham, Energy Systems Consultant, 717.224.8950

Melanie Delserro, Buisness Manager, 610.417.0170  

Emma Schmidt, Senior Manager of Social Strategy, 717.209.2364

Certification

  • Data Analytics, Google - 2023

Timeline

Account Manager

Koble Systems
06.2023 - 03.2024

Account Manager

Paramount Management Group
06.2021 - 03.2023

Field Operations Support Specialist II

TRC
01.2019 - 01.2021

Associates Degree - Communications

Harrisburg Area Community College
  • Data Analytics, Google - 2023

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SHAQUILLE HUDSON