Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Shaquille Mcpherson

Federal Way,WA

Summary

I am a Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. I am self driven and organized with a proven success rate. I am aspiring to become part of an organization where I can both use and enhance my knowledge and excel by adapting for the betterment of the company, as well as myself. What I bring to the table is new ideas, energy,being personable/understanding ,courteous, having professionalism and integrity with evolving work environments . Always willing to get outside of my comfort zone and take on challenges/skills to not only show that everything is possible if you have the drive and determination but, to set an example for future generations to come.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Receptionist (PSR)

FastMed Urgent care
Wake County, NC
04.2018 - 01.2024
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Oversaw drug screenings, blood /alcohol testing , physicals

Sales Assistant /Equipment Group Specialist

Coastal Equipment/ Golden Corral corp
Jacksonville, NC
01.2019 - 04.2020
  • Developed and implemented sales strategies to increase customer base.
  • Created customized presentations for potential customers.
  • Provided technical support to customers regarding product features and usage.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer complaints in a timely manner.
  • Tracked competitor activities, products, services, and prices.
  • Built strong relationships with key accounts through regular visits and follow-ups.
  • Generated daily reports on sales performance metrics such as revenue goals achieved.
  • Conducted team meetings to review progress against objectives set by management with Hoshiazaki and Manitowoc ice machine vendors to consolidate 3% price increase that would effect the entire of the Golden Coral Corp.
  • Followed up with customers post-sale to ensure satisfaction with their purchase decision.
  • Educated customers on product features and technical details to highlight benefits.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Write, completed and filed documentation to finalize sales.
  • executed daily orders via telephone as well as online for over 450+ restaurant managers and other franchises for kitchen appliances and dining equipment.

Education

High School Diploma -

Millington Central High School
Millington, TN
06-2012

Skills

  • Medical Charting
  • Insurance Verification
  • Records Management
  • HIPAA Compliance
  • CPR Certified
  • Medical Billing
  • Medical Terminology
  • Medical Transcription
  • Insurance Claims
  • Inpatient Care
  • Front Desk Operations
  • Patient Relations
  • Workflow Optimization
  • Proficient in Epic, Microsoft office Suite, Mychart, Great Plains,supply chain management
  • Problem solver
  • Diffuse Hostile environments
  • Work efficiently under pressure
  • Quick learner
  • Reliable
  • Multi-Tasker

Certification

  • CPR CERTIFIED
  • HIGH SCHOOL DIPLOMA

Affiliations

  • Reading
  • Hiking
  • Family activities
  • Excersizing

Timeline

Sales Assistant /Equipment Group Specialist

Coastal Equipment/ Golden Corral corp
01.2019 - 04.2020

Medical Receptionist (PSR)

FastMed Urgent care
04.2018 - 01.2024

High School Diploma -

Millington Central High School

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Shaquille Mcpherson