Shaquille Myers
Bryantown,MD
Summary
Multi-skilled Assistant Community Manager with 7 years of experience in luxury and multi-family property management. Proficient in property management software including Onesite, Yardi CRM, and Real Page, with advanced skills in Microsoft Word, Excel, and PowerPoint. Recognized for exceptional communication and account management abilities, achieving a $900K reduction in delinquency within 7 months at Greystar. Proven track record of delivering outstanding customer service and meeting critical deadlines.
Overview
16
16
years of professional experience
Work History
Assistant Community Manager
Greystar Property Management
Largo, MD
04.2024 - Current
- Oversee daily operations in collaboration with the Community Manager to enhance efficiency.
- Reconcile negative payables in Yardi and Onesite, ensuring accurate financial records.
- Research accounts and financials, coordinating with property accountants for a thorough analysis.
- Manage renewal processes and month-to-month accounts, ensuring uninterrupted operations. Maintain an 80% conversion retention rate. Average 3 to 5 leases each month.
- Approve and distribute refunds and deposits in a timely manner.
- Close out final accounts, assess charges, and prepare statements accurately, monthly.
- Issue weekly and monthly delinquency notices to facilitate prompt collections.
- Work closely with legal to prepare necessary court filings, legal notices, non-renewal or lease violation requests, and all account or residential-related inquiries.
- Assist with tenant inquiries and resolve maintenance requests efficiently.
- Coordinate resident events to foster community engagement and participation.
- Manage lease documentation, and ensure compliance with property regulations.
- Processed rental applications and conducted background checks for potential tenants.
- Complete weekly and monthly reports.
- Discuss and update clients/owners in bi-weekly calls with the property community manager and regional manager.
Senior Leasing Consultant
Berkshire Residential Investments
Washington, District of Columbia
11.2021 - 08.2024
- Served as sole leasing consultant for high-end luxury boutique property; 97 units.
- Managed resident communications to address inquiries and resolve concerns promptly.
- Collaborated with marketing teams to enhance property visibility and attract tenants.
- Coordinated move-in processes, ensuring a smooth transition for new residents.
- Advised prospective tenants on the terms of leases, rental rates, security deposits, and other related information.
- Conducted regular inspections of common areas within the property to ensure cleanliness and safety standards are met.
- Developed relationships with local businesses for referral sources for potential tenants.
- Maintained accurate records of leasing activities and tenant information systems.
- Maintained meticulous clientele records and managed database of high-profile clients.
- Showcased luxury apartments to attract prospective tenants.
- Generated foot traffic through creative marketing strategies and initiatives.
- Collaborated with property manager to develop resident retention and welcome gifts.
- Hosted community events to enhance resident engagement and provide exceptional service.
- Reviewed screening reports to assess resident eligibility during application process.
- Conducted market surveys and completed weekly box score summaries to track performance.
- Maintained a 70% to 80% conversion ratio.
Assistant Property Manager
Berkshire Residential Investments
Washington, District of Columbia
08.2023 - 04.2024
- Streamlined daily operations to enhance property management efficiency.
- Achieved zero percent month-end delinquency through effective management techniques.
- Processed payables using P2P system, ensuring timely and accurate transactions.
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Organized property inspections, documenting conditions and recommending necessary repairs.
- Conducted thorough reconciliation and analysis of residential account data.
- Compiled comprehensive monthly reports detailing property performance and account status.
- Facilitated resident events while providing exceptional customer service.
- Addressed resident concerns with informative property communications.
- Conducted professional home staging during tours for prospective residents.
- Supported marketing efforts by showcasing properties through digital platforms and open houses.
- Maintained accurate tenant records in the property management software system daily.
- Facilitated move-in and move-out processes, ensuring seamless transitions for tenants.
- Collaborated with the property manager to implement operational improvements and enhance services.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
Senior Leasing Consultant
Berkshire Residential Investments
Camp Springs, MD
08.2017 - 11.2021
- Maintained property make-ready board to ensure readiness for prospective tenants.
- Achieved conversion ratio of 59.1% through strategic leasing initiatives.
- Conducted weekly market surveys to evaluate competitive positioning.
- Assigned prospects to leasing consultants while monitoring leasing trends closely.
- Completed traffic and box score reports to analyze performance metrics.
- Updated Property Manager weekly on leasing productivity and market conditions.
- Suggested concessions and specials during bi-weekly pricing calls with revenue management.
- Collaborated with Assistant Property Manager on renewal follow-ups and delinquency practices.
Accounting Assistant
Town of Brentwood
Brentwood, MD
04.2010 - 01.2012
- Executed monthly, quarterly, and annual accounting tasks, including bank account reconciliations and audit coordination.
- Collaborated with accountants and operations staff to manage daily bookkeeping activities efficiently.
- Supervised office operations and staff, ensuring smooth execution of upper management tasks.
- Multitasked effectively, managing complex schedules and providing essential administrative support.
- Processed invoices and expense reports for town departments.
- Maintained accurate records of transactions and budget allocations.
- Supported audits by gathering required documents and reports.
- Collaborated with colleagues to streamline accounting procedures.
- Prepared monthly financial summaries for department heads' review.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Analyzed financial status, reporting variances, preparing budgets, and communicating results to management.
- Managed workflow by assigning tasks to administrative employees, ensuring deadline adherence.
- Implemented and monitored programs as per management directives to ensure successful completion.
Education
Bachelor of Arts - Aero Space Engineering
University of Maryland, Eastern Shore
Princess Anne, MD05-2017
Skills
- Property management
- Yardi and RealPage experience
- Approve Shield, Guarantors, Checkpoint ID, Sure Deposit experience
- Month-end experience
- Strong financial experience
- Expense reporting
- Lease administration
- Financial reconciliation
- Rent collection
- Compliance management
- Data analysis
- Team collaboration
- Report generation
- Leasing regulations
- Market analysis
- Problem solving
- Office oversight
- Event coordination
- Conflict resolution
- Office administration
- Positive and professional
- Basic accounting
- Tenant relations
- Customer service
Accomplishments
Leasing consultant of the Year Berkshire Residential Investments
Timeline
Assistant Community Manager
Greystar Property Management
04.2024 - Current
Assistant Property Manager
Berkshire Residential Investments
08.2023 - 04.2024
Senior Leasing Consultant
Berkshire Residential Investments
11.2021 - 08.2024
Senior Leasing Consultant
Berkshire Residential Investments
08.2017 - 11.2021
Accounting Assistant
Town of Brentwood
04.2010 - 01.2012
Bachelor of Arts - Aero Space Engineering
University of Maryland, Eastern Shore