
Dynamic and results-driven Community Manager with 8 years of progressive experience overseeing luxury and multifamily assets across high-volume and boutique portfolios. Demonstrated success in driving financial performance, reducing delinquency, optimizing operations, and elevating resident satisfaction. Adept at leading teams, managing CAPX projects, executing strategic marketing initiatives, and strengthening community engagement. Known for delivering measurable results including a $900K delinquency reduction, zero month-end delinquency, and consistently high conversion and retention rates. Recognized for exceptional communication, analytical thinking, and the ability to build strong resident, vendor, and ownership relationships.
• Reconciled negative payables in Yardi and Onesite, ensuring accurate, compliant, and audit‑ready financial reporting.
• Completed full month close‑out process, including payables review, GL verification, accruals, and ownership reporting.
• Executed AME (Annual Management Evaluation) requirements for the property, ensuring operational compliance and timely submission of all documentation.
• Managed renewals and month‑to‑month accounts, maintaining an 80% retention rate and averaging 3–5 leases per week.
• Issued delinquency notices, coordinated collections, and partnered with legal teams on filings, evictions, and lease violations.
• Prepared weekly and monthly operational reports for leadership and ownership groups, highlighting performance trends and actionable insights.
• Coordinated resident events to strengthen community engagement, satisfaction, and retention.
• Resolved maintenance requests and resident inquiries with a service‑driven, solutions‑focused approach.