Shaquille Troupe
Cornelius,North Carolina
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar and Restaurant Manager
The Peninsula Club
Cornelius, North Carolina
07.2020 - Current
- Managed the bar area including ordering supplies, mixing drinks and ensuring quality control measures were followed.
- Scheduled shifts for bar staff and monitored employee performance.
- Recruited, hired, trained and supervised staff of 30+ employees.
- Created daily specials to promote increased sales volume.
- Developed and implemented service standards, policies and procedures to ensure customer satisfaction.
- Analyzed sales reports to identify trends and opportunities for increasing revenue.
- Implemented cost-saving initiatives that resulted in improved operational efficiency.
- Assisted in creating marketing strategies designed to increase business growth.
- Ensured compliance with all health department regulations.
- Coordinated catering services for private parties or other special events.
- Tracked food costs on a regular basis to ensure profitability goals were met.
- Resolved customer complaints in a professional manner.
- Reviewed monthly financial statements to monitor budget allocations.
- Managed accounts payable, accounts receivable and payroll.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Travel Opener
Chick-fil-A
Wilson, North Carolina
01.2017 - 05.2020
- Ensured compliance with health codes regulations by maintaining food safety standards in designated areas.
- Provided training sessions for new employees regarding operating procedures of the store.
- Organized backroom areas in an orderly fashion so that all items are easily accessible when needed.
- Processed sales transactions using point-of-sale cash register.
- Prepared and set up payment system.
- Monitored staff members' during daily routines to manage safety, conduct, and procedures.
- Planned shift activities, assigned duties and supervised employees.
Education
High School Diploma -
Howard High School
Macon, GA05-2012
Skills
- Social Media Promotion
- Cost Control
- Beverage knowledge
- Scheduling Coordination
- Staff Management
- Employee Training
- Performance Evaluations
- Restaurant operations management
- Menu development
- Schedule Coordination
- Recruitment
- Operations Management
- Full service restaurant background
Certification
- CMAA certified
- CPR certified
- ServSafe certified
Timeline
Bar and Restaurant Manager
The Peninsula Club
07.2020 - Current
Travel Opener
Chick-fil-A
01.2017 - 05.2020
High School Diploma -
Howard High School
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