SHAQUILLE WHITE
New Haven,CT
Summary
Experienced contact representative prepared to excel in this role. Skilled in handling customer interactions, resolving complex issues, and maintaining high service standards. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, effective communication, and fostering positive client relationships.
Overview
14
14
years of professional experience
Work History
Senior Contact Representative
M&T Bank
Bridgeport, CT
11.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Educated customers about billing, payment processing and support policies and procedures.
- Taking anywhere from 600-1000 calls a month depending on call volume
- Diverse in multiple different queues/dept's (example mortgage, lending, retail, business, and online.)
Loan Servicing Specialist (Contract)
Seasons Federal Credit Union
04.2022 - 10.2022
- Review and validate details of loan applications and closing documentation
- Collect and compile paperwork such as title abstracts, insurance paperwork, loan files & tax histories
- Set up, store and update customer files, department records and regulatory paperwork
- Communicate acceptance or rejection to applicants via mail, email, telephone or personal consultation
- Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity.
BSA Analyst (Contract)
People’s United Bank
12.2021 - 04.2022
- Adhere to Bank Secrecy Act regulations and policy
- Completed between 40-70 cases per day
- Trained business personnel in use of systems
- Gathered, reviewed and reported on compliance risk
- Collected, defined and analyzed business requirements.
Loan Processor (Contract)
Webster Bank
01.2021 - 11.2021
- Processed loans within various departments to achieve timely, accurate and fair proceedings
- Reviewed loan files for completeness, identified missing documentation and generate condition lists for applicants
- Worked with customers in person and via telephone to answer questions, processed transactions and resolved issues
- Checked packages for appropriate documentation
- Provided quick turnaround times to maintain a fast-past schedule
- Maintained confidentiality of all submitted information according to release guidelines.
Retail Supervisor
Target
08.2012 - 01.2021
- Trained and coach team members on store operations, sale targets, customer servicing
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections
- Determined complete order accuracy by examining merchandise to verify price and quantity
Personal Banker
Wells Fargo
01.2018 - 01.2020
- Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions
- Processed 30 transactions per day to increase business, including money transfers, doing maintenance, referral to partners, & established follow up to promote better relationships with customers
Education
No Degree - Accounting And Finance
Southern New Hampshire University
Hooksett, NH01-2028
High School Diploma -
W. F. Kaynor Technical High School
Waterbury, CT06.2011
Skills
- Customer satisfaction
- Rapport building
- Developing financial plans
- Financial strategy management
- Branch operations
- Detail-oriented
- Teamwork
- Computer proficiency
- Loan Application Preparation
- Call center experience
- Complaint handling
- Customer service
Timeline
Senior Contact Representative
M&T Bank
11.2022 - Current
Loan Servicing Specialist (Contract)
Seasons Federal Credit Union
04.2022 - 10.2022
BSA Analyst (Contract)
People’s United Bank
12.2021 - 04.2022
Loan Processor (Contract)
Webster Bank
01.2021 - 11.2021
Personal Banker
Wells Fargo
01.2018 - 01.2020
Retail Supervisor
Target
08.2012 - 01.2021
No Degree - Accounting And Finance
Southern New Hampshire University
High School Diploma -
W. F. Kaynor Technical High School