Shaquille Ameen Dent
Cleveland Heights,OH
Summary
Dynamic and self-motivated professional with extensive experience at Kenko Sushi, excelling in beverage preparation and efficient multitasking. Demonstrated ability to enhance customer satisfaction and loyalty through quick, quality service and strong communication skills. Proven expertise in workplace safety and facility cleaning, contributing to a positive and hygienic dining environment. Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Amazon
10.2024 - 01.2025
- Performed inventory control, such as counting, and stocking merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently lifted materials weighing as much as 50 pounds.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Strapped items down over protective padding to secure throughout transportation.
Barista
Kenko Sushi
05.2019 - 10.2024
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Lead Barback
Kenko Sushi
05.2019 - 10.2024
- Replaced empty kegs and soda syrups.
- Delivered food to customers at bar and tables.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Restocked ice, condiments, and snacks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Learned how to make wide variety of mixed drinks.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Greeted customers and provided friendly, knowledgeable service.
- Operated POS system to collect payments from customers.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted with bussing tables and cleaning up spills.
Sales Associate
The Exchange
04.2020 - 09.2022
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Food Runner
Alley Cat Oyster Bar
04.2018 - 09.2019
- Greeted customers and provided outstanding customer service.
- Monitored dining room inventory and replenished as necessary.
- Provided attentive service and proactively assessed guest needs.
- Offered product samples, answered questions and helped customers find items.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Established rapport with customers by providing friendly and attentive service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Restaurant Busser
Parallax
04.2018 - 09.2019
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Education
Associate of Arts - Animation
Cleveland Institute of Art
Cleveland, OH05.2026
No Degree - Video Game Design
Cuyahoga Community College
Cleveland, OH05.2026
Skills
- Lifting and sorting
- Labeling and boxing
- Pallet building
- Product verification
- Warehouse organization
Timeline
Warehouse Associate
Amazon
10.2024 - 01.2025
Sales Associate
The Exchange
04.2020 - 09.2022
Barista
Kenko Sushi
05.2019 - 10.2024
Lead Barback
Kenko Sushi
05.2019 - 10.2024
Food Runner
Alley Cat Oyster Bar
04.2018 - 09.2019
Restaurant Busser
Parallax
04.2018 - 09.2019
Associate of Arts - Animation
Cleveland Institute of Art
No Degree - Video Game Design
Cuyahoga Community College
Similar Profiles
John RobersonJohn Roberson
Area Operations Manager at AmazonArea Operations Manager at Amazon
Alexander GodinezAlexander Godinez
Package Handler at AmazonPackage Handler at Amazon
Sudeshna DashSudeshna Dash
Investigation Specialist at AmazonInvestigation Specialist at Amazon