Shaquinda Burks
Lake Providence,Louisiana
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
10
10
years of professional experience
Work History
CNA
West Carroll Health Systems
10.2017 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Customer Service
Chicken Basket
04.2014 - 10.2018
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
Education
High School Diploma -
General Trass High School
Lake Providence, LA05.2008
Skills
- Complex Problem-Solving
- Compassionate Communication
- Observing Responses
- Patient Lifting
- Medical Terminology Knowledge
- Condition Monitoring
- Patient Relations
Timeline
CNA
West Carroll Health Systems
10.2017 - Current
Customer Service
Chicken Basket
04.2014 - 10.2018
High School Diploma -
General Trass High School
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