Shaquine Williams
Spring Lake,NC
Summary
Dynamic Certified Medication Technician with extensive experience at Terrabella, excelling in drug administration and patient education. Proven ability to lead teams and enhance care quality through effective communication and problem-solving skills. Committed to fostering a safe environment and improving patient outcomes in long-term and short-term care settings. Compassionate Certified Medication Technician, recognized for high productivity and efficient task completion. Skilled in medication administration, patient care, and compliance with healthcare regulations. Excel in using communication, empathy, and problem-solving to enhance patient comfort and safety. Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments, and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
21
21
years of professional experience
Work History
Certified Medication Technician
Terrabella
Southern Pines, North Carolina
02.2025 - Current
- Obtained, recorded and reported patient vital signs for medication administration.
- Promoted clean and sanitary environment by maintaining department equipment.
- Coordinated with pharmacists to clarify prescriptions and ensure proper medication dispensing.
- Researched medications to better understand properties and interactions with other drugs.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Administered medications and educated patients and families on correct at-home administration.
- Reminded patients to take prescribed medications or nutritional supplements.
- Assisted with training new Certified Medication Technicians on medication administration processes.
- Assisted patients with activities of daily living, including medication reminders.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Caregiver
Home Instead
Fayetteville, NC
04.2024 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Supported bathing, dressing and personal care needs.
- Assisted clients with maintaining good personal hygiene.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
Caregiver
Aegis Health Group
Southern Pines, NC
07.2022 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Recorded client status progress and challenges in logbooks and reports.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Caregiver
Private Duty
Greenville, SC
09.2015 - Current
- Activities of daily Living, Alzheimer’s, dementia and mental health care, long term and short term care, stand and Hoyer lift, assisting with feeding, and turning residents, catheter and colostomy care
Call Center Representative
StarTek
Myrtle Beach, SC
08.2021 - 03.2024
- Updated customer accounts, addresses and contact information within call management databases.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Navigated through computer systems to review information and respond appropriately to callers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Supervisor, Resident Care Coordinator
Tara Plantation
Carthage, NC
11.2003 - 07.2021
- Activities of daily living, Alzheimer’s, dementia, and mental health care, long-term and short-term care, stand and Hoyer lift, assisting with feeding, and turning residents, catheter, and colostomy care.
- Developed strategies to improve team performance and productivity.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Complied with company policies, objectives and communication goals.
- Maintained positive working relationship with fellow staff and management.
Production Worker
Smithfield Packing
Tar Heel, NC
11.2015 - 07.2020
- Reported any issues to supervisor immediately for resolution.
- Followed safety regulations when operating material handling equipment including proper stacking of product on pallets.
- Packed boxes and stock using organizational guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Cut the tails from the hog so they could be packed and ready for shipping
- Assisted with packing boxes
Supervisor, Med Tech, PCA
Magnolia Gardens
Southern Pines, NC
05.2008 - 04.2014
- Activities of daily Living, Alzheimer’s, dementia and mental health care, long term and short term care, stand and Hoyer lift, assisting with feeding, and turning residents, catheter and colostomy care
Education
MEDICAL BILLING & CODING -
Ashworth College
Norcross, GA04.2025
BUSINESS ADMINISTRATION -
American InterContinental University (AIU)
Schaumburg, IL11.2015
MEDICAL TECHNICIAN -
Central Carolina
Lillington, NC09.2014
Skills
- Caregiver
- Private duty
- Activities of Daily Living
- Alzheimer’s
- Dementia and mental health care
- Long-term and short-term care
- Stand and Hoyer lift
- Assisting with feeding
- Turning residents
- Catheter and colostomy care
- Supervisor
- Med Tech
- PCA
- Team Leadership
- Tolerant and flexible
- Effective communication
- Problem solving
- Drug administration
- Time management
- Team collaboration
- Patient education
Affiliations
- I attend church as a intercessor, and a prophetess
- I love to pray
- I love to study the bible
- I love to cook
- I love to watch movies
Timeline
Certified Medication Technician
Terrabella
02.2025 - Current
Caregiver
Home Instead
04.2024 - Current
Caregiver
Aegis Health Group
07.2022 - Current
Call Center Representative
StarTek
08.2021 - 03.2024
Production Worker
Smithfield Packing
11.2015 - 07.2020
Caregiver
Private Duty
09.2015 - Current
Supervisor, Med Tech, PCA
Magnolia Gardens
05.2008 - 04.2014
Supervisor, Resident Care Coordinator
Tara Plantation
11.2003 - 07.2021
MEDICAL BILLING & CODING -
Ashworth College
BUSINESS ADMINISTRATION -
American InterContinental University (AIU)
MEDICAL TECHNICIAN -
Central Carolina
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