Shaquinta Hill
Mobile,AL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scoring Assistant
Pearson
02.2023 - Current
- Evaluating student responses to subject-related open-ended questions
- Conduct field studies to measure the difficulty of subject-related questions
- Reviewed and edited documents for accuracy, grammar, and clarity.
Reader/Evaluator
Measurement Incorporated
06.2022 - 07.2023
- Scored student responses for English, Mathematics, Science, and other school-related subjects for grades K-12
- Recorded test results on data sheets.
- Followed standard operating procedures for tests done by K-12 students
Customer Relations Specialist
Hertz Corporation
04.2011 - 01.2020
- Logged call information and solutions provided into an internal database.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Trained new hires on company procedures
- Booked and extended car rentals for customers
- Resolved customer billing disputes
Education
Bachelor of Science - Electrical Engineering
Tuskegee University
Tuskegee, ALLicenses State of Alabama Department of Insurance Property and Casualty including Workman Compensation -
Skills
- Persistent and determined
- Ability to adapt to new situations
- Great listening skills
- 80 WPM
- Ready to learn
- Strong written and communication skills
- Proficient in Microsoft Word and Excel
- Able to problem-solve
- Strong critical thinker
- Committed to delivering great customer service
Certification
- Licensed in Property and Casualty including Workman' Compensation - by the State of Alabama
Timeline
Scoring Assistant
Pearson
02.2023 - Current
Reader/Evaluator
Measurement Incorporated
06.2022 - 07.2023
Customer Relations Specialist
Hertz Corporation
04.2011 - 01.2020
Bachelor of Science - Electrical Engineering
Tuskegee University
Licenses State of Alabama Department of Insurance Property and Casualty including Workman Compensation -
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