Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaquira Greer

Glenwood,IL

Summary

A qualified individual with a documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal clients. Excellent record of expanding market share, retaining clients, and promoting new initiatives. Following state and company guidelines to succeed in sales. Making connections to get the best product and product knowledge.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Service Representative

CVS Healthcare
08.2023 - Current
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Applied mandates of Health Insurance Portability and Accountability Act regulations and company policies complementing or supporting satisfaction of regulatory requirements.
  • Entered and processed patients' prescriptions into internal system
  • Promptly responded to inquiries and requests from prospective customers.
  • Enhanced patient satisfaction by providing exceptional customer service in fast-paced pharmacy environment.
  • Sought ways to improve processes and services provided.
  • Developed and updated databases to handle customer data.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Managed phone lines professionally, triaging calls as necessary to ensure prompt attention from appropriate personnel.

Dispensary Agent

Windy City Cannabis
12.2020 - 12.2023
  • Helping both medical and recreational customers find the perfect cannabis product for their needs
  • Being compliant with state laws and regulations
  • Staying knowledgeable with product
  • Creating and maintaining a great work environment
  • Keeping up with inventory
  • Surpassing sales goals.
  • Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
  • Determined client needs by monitoring trends and industry developments.
  • Created and used media to inform clients about industry opportunities.
  • Maintained high level of communications and marketing skills by participating in professional activities.
  • Cooperated with public and private organizations and individuals to share mission and objectives.

Barista Trainer

Starbucks
09.2016 - 04.2021
  • Maintaining company quality standards
  • Training new employees properly
  • Making sure people get their beverage and food in a timely manner.
  • Greeted guests with pleasant smile and superior customer service.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Listened to customer desires and needs to recommend optimal products.
  • Memorized official and off-menu coffee and tea preparations.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Supported highest standards of conduct and service to support company reputation.

Senior Game Advisor

GameStop
08.2017 - 08.2018
  • Maintaining the store’s cleanliness
  • Staying up to date and current with video game trends
  • Providing exceptional customer service.
  • Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles.
  • Engaged store guests to determine gaming needs, direct towards appropriate department and provide information about game content, technology and pricing.
  • Counted money in registers after final shifts and reported on daily earnings to managers.
  • Monitored guest activity, following loss prevention procedures to protect shelf inventory and remove suspicious visitors from store.
  • Prepared store for opening by giving team members store access, turning on lights, setting up cash register systems and putting out new displays.
  • Adding new arrivals to inventory database.
  • Met strict deadlines for on-schedule game delivery by leveraging time management, team leadership and task prioritization skills.

District Manager

Journeys
02.2015 - 09.2016
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Cultivated positive rapport with associates and team leadership.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
  • Prepared locations for audits by analyzing marketing and inventory reports.

Education

Associate of Science - Information Technology

Southern New Hampshire University
Hooksett, NH
09.2025

Bolingbrook High School
05.2012

Skills

  • Time management
  • Ensuring customer satisfaction
  • Drug Interaction Awareness
  • POS Systems and Ordering Platforms
  • Recordkeeping strengths
  • Inbound Call Management
  • Order and Refund Processing
  • Strong communication abilities
  • Resolving customer issues
  • Schedule creation
  • Talent scouting
  • Management skills
  • Customer satisfaction
  • Ability to complete tasks efficiently and exceed expectations
  • Artistically inclined
  • Meets and exceeds sales goals

Certification

  • Licensed Pharmacy technician - 08/2023-current

Timeline

Pharmacy Service Representative

CVS Healthcare
08.2023 - Current

Dispensary Agent

Windy City Cannabis
12.2020 - 12.2023

Senior Game Advisor

GameStop
08.2017 - 08.2018

Barista Trainer

Starbucks
09.2016 - 04.2021

District Manager

Journeys
02.2015 - 09.2016

Associate of Science - Information Technology

Southern New Hampshire University

Bolingbrook High School

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Shaquira Greer