Shaquira Hughes
Rahway,NJ
Summary
Collaborative Rehabilitation Aide with 2 years of experience working with physical therapists to establish reliable paths to recovery from varying injuries. Sympathetic patient advocate with specific attention to individual needs. Meticulous record-keeper, supporting patient file upkeep and maintenance.
Patient-motivated Rehabilitation Aide with 2 years of experience creating and executing targeted recovery plans. Holistic-health-focused coordinator of comprehensive patient solutions with long-term implications. Measured therapy assistant focused on incremental improvement.
Overview
13
13
years of professional experience
Work History
Rehabilitation Aide
Robert Wood Johnson (RWJBH)
Carteret, NJ
07.2022 - Current
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Administered structured activities to socialize patients.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Monitored patient progress and reported changes to physical therapist.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
Truck driver, car delivery
Carvana
05.2021 - 01.2022
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Front desk receptionist/ Third Key
America’s Best Contacts & Eyeglasses
Edison, NJ
03.2018 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer problems and complaints.
Hardware Associate (part time)
Home Depot
12.2016 - 01.2018
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Advisor
24 Hour Fitness
11.2016 - 01.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
- Scheduled appointments and managed master calendar.
Inside sales agent
Dish Network
05.2016 - 11.2016
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Answered customers' questions regarding products, prices, and availability.
Package handler
Fedex Ground
09.2015 - 04.2016
- Responsible for the physical loading, unloading and/or sorting of packages by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner
- Assigned to rotate through various areas and positions such as Loader, Unloader, Scan Weigh and Key (SWAK), Quality Assurance (QA), Facer, Switcher, etc.
Security Officer for Colgate Palmolive
Securitas
03.2015 - 04.2016
- Provide superior security solutions to corporations
- Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel
- Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment
- Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises
- Controls access to client site or facility through the admittance process
- Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons
- Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations
- Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents
- Prepares logs and reports as required.
Retail Sales Associate
Macys, Inc.
12.2010 - 03.2015
- Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments
- Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift
- Provide customer service with purchases, suggestive selling, and providing product information
- Build and maintain customer relationships to generate repeat business that contributes to sales growth
- Place call orders and call others store to assist customers with search and sending merchandise.
Education
Received Certificate in Cosmetology - Cosmetology
Empire Education Group
Union, NJ12.2009
Received diploma - General Studies
Irvington High School
Irvington, NJ06.2006
Skills
- SORA License
- CPR certified
- Experience in Microsoft Word, Microsoft Excel and Data Entry
- HIPAA Compliance
- Medical Records Documentation
- Patient-Focused Therapy
- Therapy Equipment Setup
- Basic Life Support
- Problem-Solving
- Attention to Detail
- Outpatient Therapy
- Rehabilitation Services
- Patient Preparation
- Progress Monitoring
- Data Entry
- Treatment Implementation
- Schedule Coordination
- Heavy Lifting
Community Service
- Empire Education Group, 10/01/09, Cut it Out Program money raised for domestic violence and food drive for WYMCA.
- New Ephesus Baptist Church, 04/01/10, 11/01/10, Served breakfast for Sunday school students and participate in the Homeless food drive.
Timeline
Rehabilitation Aide
Robert Wood Johnson (RWJBH)
07.2022 - Current
Truck driver, car delivery
Carvana
05.2021 - 01.2022
Front desk receptionist/ Third Key
America’s Best Contacts & Eyeglasses
03.2018 - 06.2021
Hardware Associate (part time)
Home Depot
12.2016 - 01.2018
Sales Advisor
24 Hour Fitness
11.2016 - 01.2018
Inside sales agent
Dish Network
05.2016 - 11.2016
Package handler
Fedex Ground
09.2015 - 04.2016
Security Officer for Colgate Palmolive
Securitas
03.2015 - 04.2016
Retail Sales Associate
Macys, Inc.
12.2010 - 03.2015
Received Certificate in Cosmetology - Cosmetology
Empire Education Group
Received diploma - General Studies
Irvington High School