Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Receptionist
Shaquira Hughes

Shaquira Hughes

Rahway,NJ

Summary

Collaborative Rehabilitation Aide with 2 years of experience working with physical therapists to establish reliable paths to recovery from varying injuries. Sympathetic patient advocate with specific attention to individual needs. Meticulous record-keeper, supporting patient file upkeep and maintenance.

Patient-motivated Rehabilitation Aide with 2 years of experience creating and executing targeted recovery plans. Holistic-health-focused coordinator of comprehensive patient solutions with long-term implications. Measured therapy assistant focused on incremental improvement.

Overview

13
13
years of professional experience

Work History

Rehabilitation Aide

Robert Wood Johnson (RWJBH)
07.2022 - Current
  • Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
  • Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
  • Administered structured activities to socialize patients.
  • Prepared for sessions by setting up patient treatment areas and equipment.
  • Maintained cleanliness and sanitation of clinic or treatment environment.
  • Checked physical therapy supplies, assisting with ordering and restocking.
  • Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Monitored patient progress and reported changes to physical therapist.
  • Utilized gait belts, lifts, or slings to safely move and transfer patients.

Truck driver, car delivery

Carvana
05.2021 - 01.2022
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Front desk receptionist/ Third Key

America’s Best Contacts & Eyeglasses
03.2018 - 06.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer problems and complaints.

Hardware Associate (part time)

Home Depot
12.2016 - 01.2018
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Sales Advisor

24 Hour Fitness
11.2016 - 01.2018
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Demonstrated features, answered questions and offered solutions.
  • Responded to in-person and telephone requests for information about company offerings.
  • Scheduled appointments and managed master calendar.

Inside sales agent

Dish Network
05.2016 - 11.2016
  • Developed and implemented sales strategies to increase customer loyalty and retention.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Monitored industry news and trends to stay up-to-date on competitive landscape.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Answered customers' questions regarding products, prices, and availability.

Package handler

Fedex Ground
09.2015 - 04.2016
  • Responsible for the physical loading, unloading and/or sorting of packages by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner
  • Assigned to rotate through various areas and positions such as Loader, Unloader, Scan Weigh and Key (SWAK), Quality Assurance (QA), Facer, Switcher, etc.

Security Officer for Colgate Palmolive

Securitas
03.2015 - 04.2016
  • Provide superior security solutions to corporations
  • Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel
  • Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment
  • Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises
  • Controls access to client site or facility through the admittance process
  • Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons
  • Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations
  • Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents
  • Prepares logs and reports as required.

Retail Sales Associate

Macys, Inc.
12.2010 - 03.2015
  • Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments
  • Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift
  • Provide customer service with purchases, suggestive selling, and providing product information
  • Build and maintain customer relationships to generate repeat business that contributes to sales growth
  • Place call orders and call others store to assist customers with search and sending merchandise.

Education

Received Certificate in Cosmetology - Cosmetology

Empire Education Group
Union, NJ
12.2009

Received diploma - General Studies

Irvington High School
Irvington, NJ
06.2006

Skills

  • SORA License
  • CPR certified
  • Experience in Microsoft Word, Microsoft Excel and Data Entry
  • HIPAA Compliance
  • Medical Records Documentation
  • Patient-Focused Therapy
  • Therapy Equipment Setup
  • Basic Life Support
  • Problem-Solving
  • Attention to Detail
  • Outpatient Therapy
  • Rehabilitation Services
  • Patient Preparation
  • Progress Monitoring
  • Data Entry
  • Treatment Implementation
  • Schedule Coordination
  • Heavy Lifting

Community Service

  • Empire Education Group, 10/01/09, Cut it Out Program money raised for domestic violence and food drive for WYMCA.
  • New Ephesus Baptist Church, 04/01/10, 11/01/10, Served breakfast for Sunday school students and participate in the Homeless food drive.

Timeline

Rehabilitation Aide

Robert Wood Johnson (RWJBH)
07.2022 - Current

Truck driver, car delivery

Carvana
05.2021 - 01.2022

Front desk receptionist/ Third Key

America’s Best Contacts & Eyeglasses
03.2018 - 06.2021

Hardware Associate (part time)

Home Depot
12.2016 - 01.2018

Sales Advisor

24 Hour Fitness
11.2016 - 01.2018

Inside sales agent

Dish Network
05.2016 - 11.2016

Package handler

Fedex Ground
09.2015 - 04.2016

Security Officer for Colgate Palmolive

Securitas
03.2015 - 04.2016

Retail Sales Associate

Macys, Inc.
12.2010 - 03.2015

Received Certificate in Cosmetology - Cosmetology

Empire Education Group

Received diploma - General Studies

Irvington High School

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Shaquira Hughes