Shaquiria Johnson
Miami,FL
Summary
Detail-oriented Sterile Processing Technician graduate from MedCerts, actively preparing for HSPA CRCST certification. Experienced Certified Medical Assistant skilled in quality control, medical equipment assembly, and compliance with healthcare regulations. Proven ability to manage inventory and support efficient operations, with a commitment to infection prevention and patient safety. Willingness to learn, dedicated and reliable.
Overview
3
3
Languages
1
1
Certification
11
11
years of professional experience
Work History
Eligibility Specialist
Florida Department of Children and Families (DCF)
12.2025 - Current
- Determined eligibility for public assistance programs by reviewing applications, verifying supporting documentation, and conducting client interviews in accordance with state and federal guidelines
- Processed applications, renewals, and case updates while maintaining accurate electronic case records, ensuring compliance with program policies, confidentiality standards, and regulatory requirements
- Assisted clients with benefits, program requirements, and community resources while resolving case discrepancies and providing professional customer service in a high-volume environment
Upholsterer
Capris Furniture
02.2024 - Current
- Assembled and upholstered furniture components by applying foam, cardboard, and fabric materials while meeting quality standards and production specifications
- Maintained efficient production workflows by following standardized processes, supporting inventory management, and ensuring a safe, organized work environment
Assembler
Champion Manufacturing
04.2021 - 02.2024
- Assembled medical-grade furniture, including blood-drawing chairs, privacy screens, tables, and stools, following detailed work instructions and quality standards
- Printed and scanned serial numbers and shipping labels while maintaining accurate product identification and inventory tracking
Assistant Manager
Dollar Tree
08.2022 - 01.2024
- Assisted with daily store operations, including customer service, cash handling, register operations, inventory support, and opening and closing procedures
- Supervised, trained, and coached team members on company policies, customer service standards, and operational procedures to promote productivity and accuracy
Call Center Agent
Teleperformance USA
04.2016 - 12.2022
- Assisted customers with account inquiries, payment processing, service changes, and issue resolution while delivering professional customer support
- Resolved customer concerns by identifying appropriate solutions, explaining company policies, and promoting self-service resources to enhance the customer experience
Warehouse Associate
Custom Window Systems, Inc.
11.2019 - 04.2022
- Assembled residential windows using power tools and production equipment while following manufacturing specifications and quality standards
- Used barcode scanners to track inventory, label products, and support accurate assembly, packaging, and shipment of finished goods
Fulfillment Associate
Amazon
05.2015 - 11.2019
- Processed customer orders by picking, packing, scanning, and preparing merchandise for shipment while maintaining accuracy and productivity in a high-volume fulfillment environment
- Operated warehouse equipment and barcode scanning systems to manage inventory, track products, and support accurate order fulfillment and shipping processes
Education
CRCST - HSPA – CRCST Certified
MedCerts
Livonia, MI06-2026
Medical Assistant -
Florida Career College
Miami, FL12-2017
Skills
- Knowledge of medical terminology, disease processes, anatomy, and physiology
- Strong understanding of customer service, communication, and professional healthcare standards
- Familiar with healthcare compliance regulations including HIPAA, OSHA, CDC, FDA, ANSI, and AAMI
- Knowledge of sterile processing workflows including decontamination, cleaning, assembly, sterilization, and sterile storage of surgical instruments and equipment
- Understanding of manufacturer Instructions for Use (IFU), infection control procedures, and proper use of personal protective equipment (PPE) to ensure patient and employee safety
- Knowledge of quality control and quality assurance practices, including documentation and compliance requirements in central sterile services
- First Aid Certification
- CRCST Certification
- OSHA Certification
Certification
CRCST -698937
Languages
English
Full Professional
Spanish
Professional Working
French
Professional Working
Timeline
Eligibility Specialist
Florida Department of Children and Families (DCF)
12.2025 - Current
Upholsterer
Capris Furniture
02.2024 - Current
Assistant Manager
Dollar Tree
08.2022 - 01.2024
Assembler
Champion Manufacturing
04.2021 - 02.2024
Warehouse Associate
Custom Window Systems, Inc.
11.2019 - 04.2022
Call Center Agent
Teleperformance USA
04.2016 - 12.2022
Fulfillment Associate
Amazon
05.2015 - 11.2019
CRCST - HSPA – CRCST Certified
MedCerts
Medical Assistant -
Florida Career College