SHAQUIS BOYD
Dallas,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE TEAM LEADER
WHOLE FOODS MARKET
12.2016 - Current
- Ensure the highest retail standards for store execution, cleanliness and maintenance are being met or exceeded at all times
- Build a positive work environment of outstanding teamwork, mutual respect, and exceptional morale
- Select, train, develop, mentor, motivate and counsel Team Members in a manner that builds and sustains a high- performance team and minimizes turnover
- Use creative and innovative thinking to build sales and legendary customer service, effectively address problems, and successfully adapt to the market and competition
- Lead in understanding, implementing, and living the company Core Values
CALL CENTER PATIENT CARE COORDINATOR
APEX SYSTEMS
01.2017 - 01.2018
- Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
- Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member(s)
- Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to
CALL CENTER VERIFICATION SPECIALIST
HUMANA HEALTHCARE INSURANCE
10.2013 - 12.2016
- Retrieve and verify patient data via inbound/outbound calling, run test claims, and investigate claim rejection issues
- Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations or standards according to insurance laws
- Read and understand insurance benefits to estimate coverage and patient out of pocket responsibility
- Document case files with complete notes on work
- Maintain department quality and efficiency standards
Education
ASSOCIATES - COMPUTER SCIENCE
UNIVERSITY OF ARLINGTON TEXAS
Arlington, TX08.2013
HIGHSCHOOL DIPLOMA -
CROCKETT HIGH SCHOOL
06.2010
Skills
- Analytical Thinking
- Deadline Oriented
- Inbound/Outbound
- Conflict Resolution
- Team Player
- Conceptual Thinking
- Administrative and Office Support
- Persuasive Communication
- Interpersonal Awareness
- Computer Competency
- Call Center Specialist
- HIPPA/OSHA certified
Timeline
CALL CENTER PATIENT CARE COORDINATOR
APEX SYSTEMS
01.2017 - 01.2018
CUSTOMER SERVICE TEAM LEADER
WHOLE FOODS MARKET
12.2016 - Current
CALL CENTER VERIFICATION SPECIALIST
HUMANA HEALTHCARE INSURANCE
10.2013 - 12.2016
ASSOCIATES - COMPUTER SCIENCE
UNIVERSITY OF ARLINGTON TEXAS
HIGHSCHOOL DIPLOMA -
CROCKETT HIGH SCHOOL
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