Shaquisha Odusoga
San Ramon,CA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
11
11
years of professional experience
Work History
Program Manager
Sutter Health Institute for Advancing Health Equity (IAHE)
2022.02 - Current
- Collaborates with the Executive Director, Medical Director, and various Sutter Health internal and external partners to identify and solve problems, address barriers, ensure health equity, make connections between programs and conduct quality improvement activities to ensure system level integration of various initiatives aiming to eliminate health disparities and inequities. Programs and initiatives include, but not limited to: Health Systems Health Equity Program, Mental Health Equity Program, Maternal Health Equity Program, Research Voice of the Customer Program- SUNRISE (Sutter Health Unified Network for Research Infrastructure and Service Excellence)- Research Transformation Initiative.
- Initiates, manages and deepens relationships with stakeholders and collaborators across sectors to leverage expertise and advance program goals and negotiate solutions to identified problems.
- Represents IAHE at internal and external venues to support cross sharing of information among organizations.
- Manages cross-functional teams for successful project completion within deadlines and budgets.
- Improves program efficiency by streamlining processes and implementing time-saving solutions.
Sr. Project Coordinator
Center for Health Systems Research (CHSR)
2019.03 - 2022.02
- Collaborated with Sr. Project Management, Principal Investigators and Clinical Research Coordinators to provide ongoing project/study support assuring integration of the project and functional goals towards achieving project milestones.
- Streamlined project coordination processes by implementing efficient task management and communication systems.
- Leadership: Sutter Certified Leader 1 Program Graduate, December 2020.
Project Coordinator
Center for Health Systems Research (CHSR)
2017.07 - 2019.03
- Collaborated with the Sutter Health Information Services team to create the design and assist in the management of the Clinical Research Management System (CRMS) that successfully resulted in the efficient recruitment, enrollment, specimen tracking, reporting and 5 years follow up of 38,000 STRIVE study participants.
- Coordinated on boarding of new staff and oversaw the workflow direction of junior staff.
- Provided comprehensive project management support to research projects/studies in participant safety and quality, recruitment, communications, budgeting, audits, internal/external reports, and logistics.
Project Support Specialist
Strategy Implementation Management (SIM) -Enterprise Transformation
2015.07 - 2017.07
- Coordinated and managed the recruitment, interview, and onboarding process.
- Implemented innovative tracking methods for consistently meeting project deadlines and goals.
- Assisted in the development of detailed project plans, ensuring proper resource allocation and scheduling.
- Improved overall team productivity with effective time management strategies and task prioritization.
- Developed comprehensive project documentation, facilitating smooth handovers and knowledge transfer.
- Supported successful project delivery by maintaining updated progress reports and providing regular status updates to stakeholders.
Patient Services Representative
OB/GYN, Internal, and Family Medicine Departments
2015.01 - 2015.07
- Managed and ensured that clinical staff and physicians addressed patient EHR communication in a timely manner.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
Patient Services Representative
Pediatric Department
2012.09 - 2015.01
- Participated in a Call Center Pilot which was later implemented to ensure patient appointments were scheduled in an efficient manner to increase patient and physician satisfaction.
- Managed the scheduling and maintenance of appointments for 6 pediatric offices and 22 physicians.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Supported clinic managers in implementing new policies or procedures for improved patient care delivery.
Education
M.S. Health Care Administration -
California State University, East Bay
Hayward, CA06.2014
B.S. Health Sciences, emphasis in Community Health -
California State University, East Bay
Hayward, CA03.2012
Skills
- Operations Management
- Attention to Detail
- Strategic Planning
- Project Management
- MS Office Applications
- Interpersonal Skills
- Program Leadership
- Content Expertise
- Thought Leadership
- Health Equity
- Relationship Building
- Cross Functional Team Builder
Timeline
Program Manager
Sutter Health Institute for Advancing Health Equity (IAHE)
2022.02 - Current
Sr. Project Coordinator
Center for Health Systems Research (CHSR)
2019.03 - 2022.02
Project Coordinator
Center for Health Systems Research (CHSR)
2017.07 - 2019.03
Project Support Specialist
Strategy Implementation Management (SIM) -Enterprise Transformation
2015.07 - 2017.07
Patient Services Representative
OB/GYN, Internal, and Family Medicine Departments
2015.01 - 2015.07
Patient Services Representative
Pediatric Department
2012.09 - 2015.01
M.S. Health Care Administration -
California State University, East Bay
B.S. Health Sciences, emphasis in Community Health -
California State University, East Bay
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