ShaQuita Chapman
Summary
Proven professional with extensive experience in public assistance and banking, notably with Guilford County and Synchrony Bank. Excelled in enhancing service delivery through detail-oriented analysis and effective communication, achieving significant improvements in client satisfaction and operational efficiency. Skilled in data entry and customer service, demonstrating a strong ability to multitask and solve complex problems efficiently.
Overview
9
9
years of professional experience
Work History
Eligibility Worker
Guilford County
Greensboro
06.2023 - Current
- Evaluated and processed applications for public assistance programs adhering to relevant guidelines.
- Conducted applicant interviews to gather critical eligibility information.
- Update knowledge regularly through training to enhance service delivery and policy adherence.
- Utilized foundational statistical methods.
- Modified and terminated support according to qualification assessments.
- Participated in outreach activities aimed at increasing awareness about the importance of breastfeeding in local communities.
- Educated clients about the benefits of exclusive breastfeeding for infants up to 6 months old.
Banker
Synchrony Bank
Charlotte, NC
08.2022 - 06.2023
- Provided attentive service to improve client experiences.
- Meticulously handled processing and documentation for policy compliance.
- Developed positive customer relationships, enhancing service quality by proactive engagement and attention to client needs.
- Helped customers understand and use mobile applications and online banking.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Analyzed customer's financial information to determine the best banking products for them.
Eligibility Caseworker Assistant
Guilford County DSS
High Point, NC
12.2021 - 08.2022
- Provided attentive telephone support to clients, ensuring accurate information exchange for efficient benefits processing
- Collaborated with caseworkers to gather essential client data, aiding in the expedited initiation of benefit claims
- Uphold all local, state, and federal regulations to ensure compliant delivery of assistance programs
- Assisted will Medicaid, SNAP and other federal programs
- Establish and maintain effective working relationships with management, employees, clients, and constituents
Office Administrator
Caring Home Care
Archdale, NC
12.2019 - 12.2021
- Oversaw administrative and technical support activities, improving operational efficiency.
- Executed process enhancements that elevated client satisfaction, and contributed to financial growth.
- Managed recruitment and supervision of a 28-member team, enhancing collaboration and employee engagement.
- Handled all payroll and onboarding tasks.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Provided guidance to new recruiters regarding interviewing techniques, resume review.
Medicare and Retirement Service Advocate
UnitedHealth Group
Greensboro, NC
11.2015 - 09.2019
- Resolved a broad range of retiree inquiries, including medical claims, billing issues, and CPT codes, ensuring customer satisfaction and seamless service delivery.
- Facilitated eligibility assessments and enrollment procedures, streamlining the transition to retirement benefits for numerous clients.
- Coordinated pharmacy benefits and managed prior authorization processes, enhancing healthcare access and efficiency for retirees.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Collaborated with healthcare providers to verify treatments and ensure accurate claim payments.
- Assisted claimants, providers and clients with problems or questions regarding claims.
Education
Bachelor of Science - Criminal Justice
Strayer University
Skills
- Knowledge of public assistance programs
- Data Entry Proficiency
- Communication Skills
- Analytical Problem-Solving
- Detail-Oriented Analysis
- Task Scheduling Expertise
- Effective Listening Skills
- Eligibility Determination
- Interviewing Techniques
- Case Management
- Advanced Skills in Microsoft Office Suite
- Accurate Record Keeping
- Appointment Coordination
- Strong Verbal Communication Skills
- Customer service
- Multitasking
- Excel
Timeline
Eligibility Worker
Guilford County
06.2023 - Current
Banker
Synchrony Bank
08.2022 - 06.2023
Eligibility Caseworker Assistant
Guilford County DSS
12.2021 - 08.2022
Office Administrator
Caring Home Care
12.2019 - 12.2021
Medicare and Retirement Service Advocate
UnitedHealth Group
11.2015 - 09.2019
Bachelor of Science - Criminal Justice
Strayer University
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