Shaquita Collins
Blue Island,IL
Summary
Experienced in warehouse operations and customer service, demonstrating proficiency in employee training and team management. Responsibilities included preparing merchandise for purchase, training new associates on operational procedures, and performing daily audits to ensure accuracy in transactions. Successfully organized staff schedules to enhance efficiency while maintaining high levels of customer engagement. Proven ability to problem-solve and resolve customer complaints effectively, contributing to improved store performance.
Overview
7
7
years of professional experience
Work History
Associate/Ambassador on Ship Dock
Amazon
Monee, US
01.2022 - Current
- Make sure that all items that belong to a order is there.
- Prepared merchandise for purchase or rental.
- Trained new associates on warehouse operations, policies, and procedures.
- packaged purchases and wrapped gifts.
- Im also an ambassador for the ship dock.
- I train the new hires,I also water-spider,I do collections, problem solve, induct, transshipment and I do pre- slam as well.
- Im also train in other Departments
Front End Supervisor/Cashier
Burlington Coat Factory
Crestwood, US
10.2021 - Current
- Working front end cashier
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Assisted management team in developing operational strategies that improved overall store performance.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Maintained accurate records of inventory, sales, and employees.
- Trained new employees in customer service techniques and store policies.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Processed returns and exchanges according to company policies.
- Resolved customer complaints in a professional manner.
Trainer/Packer
Carl Buddig & Company
South Holland, US
08.2018 - 10.2021
- Train new hires and packer meat products on assembly line
- Maintained up-to-date knowledge of industry trends and best practices.
- Provided feedback on employee performance based on observed results during training sessions.
- Labeled boxes, crates, and other containers accurately.
- Ensured that all safety regulations were followed at all times during loading and unloading operations.
Education
High school diploma -
Carver Military Academy High School
ChicagoSkills
- Employee training
- Customer service
- Problem solving
- Staff scheduling
- Team building
- Merchandise preparation
- Communication skills
- Team management
- Organizational skills
- Teamwork
- Customer engagement
Timeline
Associate/Ambassador on Ship Dock
Amazon
01.2022 - Current
Front End Supervisor/Cashier
Burlington Coat Factory
10.2021 - Current
Trainer/Packer
Carl Buddig & Company
08.2018 - 10.2021
High school diploma -
Carver Military Academy High School
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