Summary
Overview
Work History
Education
Skills
Certification
Timeline
Intern

Shaquita Davis

Atlanta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Registered Behavior Technician

Easter Seals
08.2022 - Current
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Assisted clients in identifying and setting goals to promote positive behavior development.
  • Implemented strategies to reduce anxiety and stress levels in clients.
  • Facilitated group sessions to teach clients positive coping strategies.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Treated clients and families with respect and dignity.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Collaborated with other professionals to develop and modify individualized treatment plans.
  • Charted on each client daily using a cold probe data sheet.
  • Monitored patient behavior and immediately reported changes to supervising BCBA.


Registered Behavior Tech

Hopebridge Autism Therapy Center
09.2019 - 06.2022
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Worked as part of collaborative team to address changing needs of children and families.

Bus Operator

Marta
04.2018 - 09.2019
  • Maintained full understanding of local roads and traffic patterns.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
  • Worked different route every day based on changing passenger locations and destinations.
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Accepted and processed fares.
  • Transported customers to and from their specified locations.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
  • Conducted pre-trip inspections of bus for safe operation.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Received excellent customer reviews for friendly, punctual transport services.

Customer Service Representative

Walmart
09.2014 - 09.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Process returns/exchanges
  • Handled customer transactions/ express checkout
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Lead Driver

Golden Gate
09.2012 - 05.2017
  • Coordinated with drivers to organize timely pickup and delivery.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Addressed driver communications and provided required data to drivers.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Maintained productive workflow in a busy QTA.
  • Maintained knowledge of mechanical issues with cars.

Intern/Medical Assistant

Amarc Clinic
03.2012 - 06.2013
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Substitute Teacher

P's & Q's Child Care Staffing
08.2010 - 05.2013
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Monitored student progress and provided feedback to students, parents and school administrators.

Education

Bachelor of Science - Forensic Psychology

Purdue Global University
Indianapolis, IN
03.2025

Medical Assistant Diploma - Medical Assisting

Sanford Brown College
Dunwoody, GA
07.2012

High School Diploma -

Langston Hughes High School
Fairburn, GA
05.2010

Skills

  • Special Assignments
  • Therapeutic Exercise
  • Documentation Skills
  • Monitor Progress
  • Leadership

Certification

  • RBT - Registered Behavior Technician

Timeline

Lead Registered Behavior Technician

Easter Seals
08.2022 - Current

Registered Behavior Tech

Hopebridge Autism Therapy Center
09.2019 - 06.2022

Bus Operator

Marta
04.2018 - 09.2019

Customer Service Representative

Walmart
09.2014 - 09.2018

Lead Driver

Golden Gate
09.2012 - 05.2017

Intern/Medical Assistant

Amarc Clinic
03.2012 - 06.2013

Substitute Teacher

P's & Q's Child Care Staffing
08.2010 - 05.2013

Bachelor of Science - Forensic Psychology

Purdue Global University

Medical Assistant Diploma - Medical Assisting

Sanford Brown College

High School Diploma -

Langston Hughes High School

Similar Profiles

CREATE PROFILE
Shaquita Davis