Shaquita Givens
Daytona Beach
Summary
Results-oriented professional with a strong background in customer relationship management and data analysis. Skilled in performance reporting and aligning customer success goals with business objectives, ready to deliver impactful solutions that enhance customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Success Manager
Home Depot
Daytona Beach
11.2023 - Current
- Coordinated cross-functional teams to resolve customer issues effectively.
- Analyzed customer feedback to identify trends and drive improvements.
- Collaborated with sales teams to align customer success goals with business objectives.
Clerical Support Associate
HH Supplies Store
Miami
07.2020 - 05.2022
- Managed inventory records and ensured accurate stock levels for efficient operations.
- Processed customer orders and maintained a smooth workflow during peak hours.
- Coordinated office communications to streamline interactions between departments and customers.
Sales Coordinator
Amazon
Miami
08.2017 - 04.2020
- Managed inventory levels and ensured timely product availability for customers.
- Organized training sessions for new staff on sales processes and tools.
- Prepared reports on sales performance and presented insights to management.
Cashier Floor Supervisor
Winn Dixie
Miami
09.2015 - 05.2017
- Trained new employees on register operations and customer interaction protocols.
- Supervised cashiers to ensure efficient transaction processing and customer service.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Assisted customers with inquiries and resolved issues promptly and professionally.
Supervisor
Dollar Tree
Miami
02.2014 - 07.2015
- Coordinated team schedules to optimize staffing during peak hours.
- Assisted in implementing visual merchandising strategies to enhance product displays.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Education
High School Diploma -
New Eastern Learning Academy High School
Miami, FL08-2012
Skills
- Customer relationship management
- Data analysis
- Cross-functional collaboration
- Salesforce expertise
- Customer feedback analysis
- Performance reporting
- Effective communication
- Customer needs assessment
References
References available upon request.
Timeline
Customer Success Manager
Home Depot
11.2023 - Current
Clerical Support Associate
HH Supplies Store
07.2020 - 05.2022
Sales Coordinator
Amazon
08.2017 - 04.2020
Cashier Floor Supervisor
Winn Dixie
09.2015 - 05.2017
Supervisor
Dollar Tree
02.2014 - 07.2015
High School Diploma -
New Eastern Learning Academy High School