Shaquita James

Lead Certified Pharmacy Technician

CVS Pharmacy

Neptune Beach, FL

06.2012 - Current

Organized and led team meetings to discuss workflow improvements and challenges.
Maintained patient profiles, including allergies, current medications.
Answered phone calls from customers seeking advice about their medications.
Received incoming shipments of drugs from wholesalers or manufacturers.
Ensured compliance with state and federal regulations governing pharmaceutical services.
Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Oversaw the ordering, receiving, and storage of pharmacy inventory.
Provided exceptional customer service, ensuring patient satisfaction and loyalty.
Led a team of pharmacy technicians, providing training and supervision.
Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Entered prescription information into computer databases.
Efficiently processed cash register transactions for new and refilled prescription orders.
Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
Managed inventory levels, ensuring adequate stock of medication and supplies.
Maintained accurate records of prescription orders and inventory.
Processed insurance claims and resolved issues with coverage and payment.
Established and updated patient profiles, medications and insurance details.
Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Utilized automated systems for filling prescriptions accurately and efficiently.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Trained new technicians in pharmacy procedures and customer service.
Operated cash registers to accept payments from customers.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Processed insurance claims for prescriptions filled at the pharmacy.
Coordinated workflow to ensure timely and accurate medication dispensing.
Received written prescription or refill requests, verifying information for completeness and accuracy.
Maintained clean and organized pharmacy shelving and work areas.
Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Compiled customer demographic, allergy and medical history background.
Provided direct supervision and training to pharmacy technicians.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Answered telephones to respond to questions or requests.
Ordered drugs from wholesalers or manufacturers when needed for patient care.
Monitored expiration dates on all pharmaceuticals stored in the facility.
Ordered, labeled and counted stock of medications and entered inventory data into computer.
Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Maintained a clean and organized pharmacy workspace to ensure efficiency.
Cleaned and maintained equipment or work areas according to prescribed methods.
Generated reports detailing sales, profits, and inventory levels, as requested by management.
Managed inventory and supplies to ensure materials were available when needed.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Monitored patient records for compliance with immunization requirements.
Prepared and maintained storage areas for vaccines according to regulations.
Ensured proper handling, storage, and disposal of vaccines in accordance with protocols.
Managed inventory levels of vaccines by ordering and stocking supplies as needed.
Administered immunizations to patients, ensuring adherence to safety protocols.

Summary

Overview

Work History

Lead Certified Pharmacy Technician

Education

Bachelor of Science - Healthcare Administration

Skills

Certification

References

Timeline

Lead Certified Pharmacy Technician

Bachelor of Science - Healthcare Administration

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