Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaquita Mayfield

San Antonio,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Nordstrom La Cantera
08.2018 - 07.2021
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Educated customers about billing, payment processing and support policies and procedures.

Assistant Manager

M.A.C Cosmetics Nordstrom
06.2013 - 08.2018
  • Create and maintain an atmosphere geared to achieving sales
  • Empower others to be strategic in their respective roles
  • Analyze and review goals and develop strategies to improve performance
  • Trained personnel and enforced participation in exercises focused on developing key skills.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Schedule Artist to optimize coverage according to external traffic requirements.

Unit Secretary

University General Hospital Systems LLP
01.2008 - 01.2012
  • Maintains established departmental policies and procedures, safety, environmental and infection control standards
  • Prepared and processed patient referrals and transfer requests.
  • Answered phone calls and messages for physicians and handling patient inquiries.
  • Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
  • Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Trained new hires
  • Completes procedures related to patient admission, transfers, discharges and expiration according to policy and procedure
  • Ensures that medical record is complete and organized with chart dividers
  • Demonstrates accountability for maintaining an organized unit environment and changes in workload that promote smooth and effective delivery of patient care
  • Performs clerical duties of filing, faxing and order transcribing
  • Demonstrates professional phone etiquette with exceptional customer service.

Education

High School Diploma Awarded -

Cache High school
Lawton, Oklahoma

Skills

  • Customer Complaint Resolution
  • Solid personal computer productivity
  • Exceptional Communicator
  • Inbound and Outbound Calling
  • Customer Service
  • Calm and Professional Under Pressure
  • Order Fulfillment
  • Staff Training

Timeline

Customer Service Representative

Nordstrom La Cantera
08.2018 - 07.2021

Assistant Manager

M.A.C Cosmetics Nordstrom
06.2013 - 08.2018

Unit Secretary

University General Hospital Systems LLP
01.2008 - 01.2012

High School Diploma Awarded -

Cache High school

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Shaquita Mayfield