Shaquita Mitchell
Cincinnati,OH
Summary
Dynamic Receptionist with a proven track record at Hamilton County Prosecutor's Office, adept at managing front-office operations and enhancing customer service. Demonstrated ability to streamline mail processes and improve client confidentiality through strong organizational skills. Proficient in multi-line telephone systems, maintaining a polished workspace while navigating unexpected challenges. Committed to providing compassionate support in emotionally charged environments. Eager to take on new challenges and develop proficiencies as a Victim Advocate to assist families with court proceedings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist
Hamilton County Prosecutor's Office
Cincinnati, OH
11.2023 - Current
- Addressed victim/witness inquiries and complaints, providing timely and appropriate solutions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Coordinated pick-up and delivery of legal discovery material for prosecutors, officers, and attorneys.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Coordinated meeting room bookings.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Protected clients' rights by maintaining the confidentiality of personal information.
Licensed Family Childcare Provider
PJ's Loving Arms
Cincinnati, OH
12.2022 - Current
- Provided nurturing and appropriate environment for children of various ages.
- Observed and documented each child's progress on an ongoing basis.
- Implemented creative methods to engage children in learning activities such as games, stories or role playing.
- Ensured compliance with state licensing standards by creating lesson plans and maintaining accurate records of attendance.
- Fostered self-esteem by recognizing each child's individual strengths and weaknesses.
- Attended trainings related to early childhood education topics in order stay current on best practices.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Provided nurturing care to infants and toddlers, ensuring their safety and well-being at all times.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Maintained organized and clean classroom and play areas.
- Followed strict confidentiality protocols regarding information about the families enrolled in the program.
Teacher's Assistant
Princeton City Schools
Cincinnati, OH
08.2022 - 12.2022
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Facilitated small group instruction and activities for students of varying abilities.
- Trained students for success on the 3rd grade test.
- Monitored student progress, providing feedback and support as needed.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Participated in professional development workshops and training sessions.
Teaching Assistant
Cincinnati Public Schools
Cincinnati, OH
01.2018 - 06.2022
- Developed meaningful relationships with families by communicating regularly about their child's progress.
- Encouraged creativity, exploration and problem solving among students using Montessori approaches.
- Observed student behavior and progress, providing feedback to Lead Teacher when necessary.
- Maintained accurate records of student progress using data tracking systems.
- Led small group instruction sessions tailored to meet each student's individual needs.
- Collaborated with parents and staff to facilitate student success.
Early Childcare Preschool Teacher
Karla’s Kiddie Kingdom
Cincinnati, OH
02.2015 - 01.2018
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Administered assessments throughout the year to gauge student understanding of content material.
- Monitored student behavior to ensure compliance with the rules and expectations set forth by the childcare director.
- Assisted in organizing field trips so students could experience hands-on learning opportunities outside the classroom.
- Facilitated group play activities that encouraged collaboration among students.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Encouraged critical thinking skills through problem solving activities.
- Assisted in providing a safe and secure environment for children.
Preschool Teacher
Nature with Nurture Preschool and Day School
Cincinnati, OH
01.2014 - 12.2015
- Developed lesson plans that incorporated creative teaching techniques.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Engaged with children on individual basis to build positive, trusting relationships.
State Tested Nursing Assistant
Western Hills Retirement Village
Cincinnati, OH
04.2012 - 12.2013
- Assisted patients with daily activities such as bathing, dressing, grooming and toileting.
- Adhered to all safety regulations set forth by the facility.
- Maintained confidentiality of all resident information.
- Ensured all required documentation was complete and accurate.
- Reported any changes in the patient's condition to the nurse supervisor or physician.
- Answered call lights promptly to attend to patient needs.
- Provided compassionate care to individuals in need of assistance.
Education
Some College (No Degree) - Early Childhood Care And Education
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Organization skills
- Mail distribution
- Positive and professional
- Phone etiquette
- Multi-line telephone skills
- Calm demeanor
- Multitasking and prioritization
- Verbal and written communication
- Time management
- Basic computer skills
Certification
- First Aid/CPR
- Child abuse
- Communicable Disease
- Child Abuse
- WorkKeys
Timeline
Receptionist
Hamilton County Prosecutor's Office
11.2023 - Current
Licensed Family Childcare Provider
PJ's Loving Arms
12.2022 - Current
Teacher's Assistant
Princeton City Schools
08.2022 - 12.2022
Teaching Assistant
Cincinnati Public Schools
01.2018 - 06.2022
Early Childcare Preschool Teacher
Karla’s Kiddie Kingdom
02.2015 - 01.2018
Preschool Teacher
Nature with Nurture Preschool and Day School
01.2014 - 12.2015
State Tested Nursing Assistant
Western Hills Retirement Village
04.2012 - 12.2013
- First Aid/CPR
- Child abuse
- Communicable Disease
- Child Abuse
- WorkKeys
Some College (No Degree) - Early Childhood Care And Education
Cincinnati State Technical And Community College
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