Shaquita Nixon
Guyton,GA
Summary
Experience Administrative Manager that brings 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
18
18
years of professional experience
Work History
Administrative Manager
New Heights PCH
01.2011 - 08.2023
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Verified customer information for orderly, up-to-date online systems.
- Created organized filing system to manage department documents.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Administrative Clerk
MIT Infusion Company
03.2005 - 04.2010
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Education
Associate of Science - Medical Assisting
South University
Savannah, GA02.2006
Skills
- Verbal and Written Communication
- Data Management
- Set Goals
- Active Listening
- Orientation and Training
- Office Management
- HR Support
- Time Management
- Microsoft Office
- Coordination
- Scheduling
- Staff Management
- Mail Handling
- Train Staff
- Sorting and Labeling
- Event Planning
- Writing
- Billing and Invoicing
- Performance Improvement
- Planning and Prioritization
Timeline
Administrative Manager
New Heights PCH
01.2011 - 08.2023
Administrative Clerk
MIT Infusion Company
03.2005 - 04.2010
Associate of Science - Medical Assisting
South University
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