SHAQUITA M. WELCH
Dallas,TX
Summary
Dedicated and experienced driver with a solid background in route management and delivery services. Proven track record of ensuring timely and accurate deliveries while maintaining high standards of customer service and safety. Strong organizational skills and the ability to handle multiple tasks in fast-paced environments. Seeking to leverage my extensive driving experience in a challenging position with opportunities for growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Class A Truck Driver, OTR
Werner Enterprises
09.2024 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintain proper Tractor-Trailer setup
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Liability Claims Specialist
GoAuto Insurance
04.2024 - Current
- Investigated coverage issues to determine appropriate coverage and liability for auto claims
- Explained policy coverage, liability, and denials to policyholders, lawyers, and other involved parties
- Processed adjustments and posted refunds
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements
- Handled customer concerns quickly and escalated major issues to supervisors
Arbitration Specialist
Government Employees Insurance (GEICO)
10.2022 - 04.2024
- Obtained and evaluated evidence on file for potential subrogation
- Made and received calls to and from policyholders regarding additional evidence and updates
- Reviewed police reports, statements, photos, videos, and state statutes, and wrote contentions to argue liability
- Issued arbitration award payments, deductible advances, calculated demands and supplemental estimates
Remote Survey Caller
Dynata Survey Calling
06.2022 - 10.2022
- Performed 200+ outbound calls per shift, completing political surveys and documentation
- Engaged customers using a mix of prepared statements and expertise in politics
- Utilized Interviewer Software to document calls and answers
Mailroom Clerk/Client Services Rep
Cannon Solutions
06.2022 - 09.2022
- Coordinated with operations staff to address service problems and provided appropriate solutions
- Managed inventory on incoming and outgoing parcels and packages
- Checked deliveries in and out and distributed mail throughout the facility properly
Co-Lead Retail Merchandiser
SAS Retail Services
03.2022 - 06.2022
- Organized store merchandise, racks, and displays to maintain visually appealing environments
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items
- Developed relationships with key store personnel to support proper product placement and visibility
Route Manager/Flex Delivery Courier Driver
FedEx Ground
11.2019 - 12.2021
- Managed and optimized delivery routes to ensure timely and efficient delivery of packages
- Conducted pre-trip and post-trip vehicle inspections to ensure safety and compliance with regulations
- Handled and delivered a high volume of packages daily, maintaining accuracy and customer satisfaction
- Communicated effectively with customers and team members to address delivery issues and updates
- Adhered to all traffic laws and company policies to ensure safe and efficient driving practices
- Recruited and trained new hires on multiple routes, completing onboarding processes
Remote Technical Support Supervisor
IQor
07.2018 - 08.2019
- Managed and processed actions and requests using ticketing systems
- Trained employees on systems and metric requirements, providing coaching and discipline as needed
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users
Rural Carrier
United States Postal Service
11.2017 - 07.2018
- Delivered mail and packages to rural areas, ensuring timely and accurate delivery
- Operated a delivery vehicle on varied terrain and in diverse weather conditions
- Managed daily mail sorting and route planning to maximize efficiency
Store Manager
Tooney's Quick Stop/Handy Mart
12.2013 - 11.2017
- Supervised daily operations, including inventory management and customer service
- Ensured timely restocking and delivery of merchandise to meet customer demand
- Managed a team of employees, providing training and support to maintain high service standards
- Developed and implemented strategies to increase sales and improve operational efficiency
- Coordinated with suppliers and delivery personnel to ensure timely stock replenishment
Education
CDL license and trucking certificate -
Sage Trucking School
Dallas, TXAssociate of Science - Computer Programming
East Central Community College
Decatur, MSCertificate for Full Stack Web Development -
NuCamp Coding Bootcamp
Plano, TXHigh School Diploma -
Kemper County High School
De Kalb, MSSkills
- Route Planning and Optimization
- Vehicle Maintenance and Inspection
- Time Management
- Customer Service
- Strong Communication
- Safety Compliance
- Operating box trucks
- GPS navigation systems
- Load securement
- Tractor-trailer operation
- Clean driving record
Certification
- Valid TX driver's license, CDL
- Adjuster licenses for Texas, New Mexico and Oklahoma
References
- Bryan Miller, Training Sup, 434-941-4221
- Princess Osarfo, Orientation, 318-200-5750
- Adrian King, Orientation, 817-403-0640
- Sha Crawford, Training Manager, 214-854-1489
- Inita Mccoullough, Lead, 469-674-0628
- Vicki Mowdy, FedEx Contract Owner, 601-527-0205
- Mickie Jackson, Senior Driver, 601-692-6088
Timeline
Class A Truck Driver, OTR
Werner Enterprises
09.2024 - Current
Liability Claims Specialist
GoAuto Insurance
04.2024 - Current
Arbitration Specialist
Government Employees Insurance (GEICO)
10.2022 - 04.2024
Remote Survey Caller
Dynata Survey Calling
06.2022 - 10.2022
Mailroom Clerk/Client Services Rep
Cannon Solutions
06.2022 - 09.2022
Co-Lead Retail Merchandiser
SAS Retail Services
03.2022 - 06.2022
Route Manager/Flex Delivery Courier Driver
FedEx Ground
11.2019 - 12.2021
Remote Technical Support Supervisor
IQor
07.2018 - 08.2019
Rural Carrier
United States Postal Service
11.2017 - 07.2018
Store Manager
Tooney's Quick Stop/Handy Mart
12.2013 - 11.2017
Associate of Science - Computer Programming
East Central Community College
Certificate for Full Stack Web Development -
NuCamp Coding Bootcamp
High School Diploma -
Kemper County High School
CDL license and trucking certificate -
Sage Trucking School
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