Shaquitta Eley
Hopewell,VA
Summary
Proactive Server, Housekeeping Supervisor, and Assistant Manager with demonstrated expertise in customer service and team leadership. Skilled in POS systems, room inspections, and operational supervision. Offering strong work ethic, exceptional customer engagement, and hospitality service knowledge to enhance guest experiences and streamline operations. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Boil Bay
02.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Housekeeping Supervisor
Hilton Garden Inn
04.2016 - 07.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Assistant Manager
Volcano Crab
09.2020 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree - Human SERVICES
Brightpoint Community College
Chester, VA06.2026
GED -
Hopewell High School
Hopewell, VA06.2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
Timeline
Assistant Manager
Volcano Crab
09.2020 - 03.2023
Server
Boil Bay
02.2019 - Current
Housekeeping Supervisor
Hilton Garden Inn
04.2016 - 07.2023
No Degree - Human SERVICES
Brightpoint Community College
GED -
Hopewell High School