Shaquitta Hunt
Miami Gardens,FL
Summary
Media Service, Customer Service, and Marketing Specialist with extensive experience and expertise in radio and public relations. Proficient in media setup, both behind and in front of the camera, copywriting, and social media marketing. With five years of promotional experience for events and businesses, I have developed and executed successful content and social media marketing strategies in various industries including legal, automotive services, education, software development, skincare, and coworking spaces. My responsibilities have encompassed managing all major social media platforms including Instagram, Facebook, Twitter, Pinterest, TikTok, and YouTube.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Physician practice Medical assistant
Baptist Health South Florida
05.2022 - Current
- Organized, communicated, and assisted physicians, physician assistants, and other healthcare professionals in regard to patients and direct patient care
- Communicated directly with health insurance companies to ensure proper documentation, and authorizations were filed to confirm to assure treatment coverage, then coordinating the continuous care of patients with chronic conditions, alongside clinical and familial care takers
- Assisted in clerical and clinical essential office functions in order to keep operations running smoothly, such as in office point of care treatments and tests as followed per protocol including electrocardiograms (EKG's), and medication administration
- Served as medication manager, creating and upkeeping a documenting system of the receipt and distribution of prescribed medications
- Managed 25+ patient schedule daily, including medication management, order submission, and schedule administration while employing excellent customer service and interpersonal communication skills
- Mastered Cerner Millennium electronic health record systems in order to maintain clear patient documentation used in the outpatient as well as inpatient setting.
Content Manager
New Era Productions
10.2021 - 12.2022
- Generating leads, creating content, managing social media, optimizing SEO, and overseeing Facebook/Google ad campaigns including PPC (keywords and ad copy)
- Skilled in email marketing, website management, organizing and executing photo shoots, event planning, direct mail marketing, project management, marketing automation, ROI analysis, and graphic design using Canva.
Care Coordinator / Medical assistant
My Family Doctor
02.2022 - 04.2022
- Review of patients' medical condition, including gathering pertinent data, patient information by telephone, medical histories and medication lists
- Accurately updating and recording patient medications and allergies in patient chart upon each visit
- Answering emergency calls and direct patients to the proper physician for care in a timely manner
- Applying Holter and event monitors on patients and performing data collection as required
- Assisting and chaperone physician and tech with testing and obtaining vitals
- Collecting insurance copays, deductibles, and balances at the time of the patient's appointment
- Ensuring all pre-op surgical clearance is faxed to the patient's procedure appointments
- Maintaining office and clinical supplies, in addition, to supply inventory in exam rooms
- Performing patient check-in/check-out and scheduling of appointments as needed
- Processing staff and patient incoming calls, faxes and inquiries, including incoming/outgoing referrals
- Taking patients messages and provides directions/instructions to patients according to physician orders and established guidelines
- Reviews the medical records specifically for healthcare issues/problems, educational and psychosocial needs of the patient/caregiver
- Phone contact with patients' families, physicians, nurses and other health care personnel internal/external to the Health System in order to schedule appointments, ordering of labs and diagnostic testing per physician protocols
- Cognizant of Medicare/Medicaid/HMO regulations as well as state laws
- Coordinates care and resources with physicians, social workers, and other multidisciplinary team members
- Develop and maintain a good working rapport with intra-department personnel, other departments within the facility, and outside community health, welfare and social agencies, to ensure that social service programs can be properly maintained to meet the needs of the patients
- Supports patients and family members with subject matter expertise.
Head of social media
Lions Pride 8
12.2020 - 12.2021
- Content creation, social media management, SEO, email marketing, website management, analytics, and customer service experience in software development across various industries.
Office Administrator
Imperium Inc
10.2019 - 11.2020
- Coordinating office activity and operations to secure efficiency and compliance to company policies
- Supervising Administrative staff and dividing responsibilities to ensure performance
- Submit timely report and prepare presentations/proposals
- Support Budgeting and bookkeeping procedures
- Create and update records and database with personnel financial and other data.
Media Assistant
Christ Child Inc.
01.2017 - 01.2018
- Help coordinate all aspects of the Technical Ministry in regards to audio, lighting, and video
- Ensure that services and events across all facilities and ministries are able to utilize technology efficiently, effectively, and strategically in order to enhance the experience of those attending
- Help supervise day to day construction and build out of the studio space for multiple performances
- Setup audio-video equipment to optimize for live events, presentations, and meetings, including installing and operating podiums, audio mixing consoles, audio distribution systems, sound reinforcement systems, digital and analog audio recorders, teleprompter systems, and broadcast lighting systems
- Configure and troubleshoot video streaming systems
- Monitor sound and video feeds to ensure quality
- Operate high-quality audio video distribution, sound reinforcement, and lighting systems in support of the events.
Media Assistant
Bethune Cookman University
02.2015 - 01.2017
- Manage technical services, including events, audio-visual equipment, and relevant facility operations
- Supervise staff and coordinate scheduling process for all media services
- Assist with facility and equipment reservations by campus and community groups
- Works with members of the campus community in the presentation of cultural and public functions
- Provide technology training and support on Media Lab equipment and functions and classroom technology such as video conferencing, presentation equipment setup, and hardware and software installations
- Designed and created multimedia content, including DVD Authoring, web design, fixed media, video recording, duplication, and production.
Education
Medical Assisting -
Miami Lakes Educational Center and Technical College
05.2022
Bachelor Of Arts - Mass Communication
Bethune Cookman University
05.2017
Skills
- Outstanding communication and interpersonal abilities
- Excellent organizational and leadership skills
- Familiarity with office management procedures and basic accounting principles
- Excellent knowledge of MS Office and office management software (ERP etc)
- Qualifications in secretarial studies will be an advantage
- Direct Patient Care
- Drive Workforce Commitment
- EEO Compliance
- Problem Resolution Strategist
- Spearhead a Productive Culture
- Facilitate Employee Relations
- Health Care Office Management
- Build Staff Moral
- Promote Team Cohesion
- Medical Terminology
- Clear/Concise Communicator
- Training/Safety Programs
Medical terminology knowledge
Customer Service
Patient Scheduling
HIPAA Compliance
Vital Sign Monitoring
Vital signs monitoring
Phlebotomy
Data Entry
Clinical Documentation
Equipment Sterilization
Medical supply inventory
Certification
- Adobe Certified May 2017
- MEDICAL ASSISTING CEETIFICATE OF COMPLETION April 2022
- Phlebotomy February 2022
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Physician practice Medical assistant
Baptist Health South Florida
05.2022 - Current
Care Coordinator / Medical assistant
My Family Doctor
02.2022 - 04.2022
Content Manager
New Era Productions
10.2021 - 12.2022
Head of social media
Lions Pride 8
12.2020 - 12.2021
Office Administrator
Imperium Inc
10.2019 - 11.2020
Media Assistant
Christ Child Inc.
01.2017 - 01.2018
Media Assistant
Bethune Cookman University
02.2015 - 01.2017
Medical Assisting -
Miami Lakes Educational Center and Technical College
Bachelor Of Arts - Mass Communication
Bethune Cookman University
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