Shaquitta Murray
Aulander,NC
Summary
Service-driven professional with over 5 years of experience in managing daily office operations and addressing mental health and substance abuse challenges. Proven ability to oversee high-profile initiatives and critical projects, consistently exceeding expectations in fast-paced environments. Exceptional communication and interpersonal skills foster strong client relationships while effectively navigating challenging situations. A results-oriented leader skilled in budget maintenance and operational oversight, poised to deliver impactful contributions that enhance business operations.
Overview
19
19
years of professional experience
Work History
Transportation Coordinator
R&W trucking
Gatesville, NC
06.2018 - Current
- Kept transportation operations in compliance with company, legal and safety requirements.
- Communicated delays and early arrivals to management.
- Trained drivers on safety, route knowledge and courier procedures through check rides and mentorship.
- Coordinated transportation logistics for multiple shipments across various carriers and modes of transport.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Estimated and calculated potential delays and costs of different schedules.
- Developed relationships with vendors and carriers to negotiate competitive rates for shipping services.
- Coordinated driver loads and managed dispatch tasks.
- Analyzed network distribution and performed optimization studies to recommend changes for reducing cost.
- Collaborated with warehouse staff to optimize load planning processes and maximize efficiency.
Executive Director/Administrator
Victorian Senior Care
11.2020 - 12.2021
- Executed on-time, under-budget project management to adhere to project road map.
- Promoted public awareness of mission through outreach, advocacy and online presence.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Led strategic planning and execution to enhance profitability and company growth.
- Reviewed and approved annual operating and capital budgets for company.
- Developed marketing strategies to promote the organization's mission throughout the community.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Recommended appropriate staffing techniques to meet demands and manage costs.
- Strengthened company business by leading implementation of new projects and procedures.
- Successfully improved employment turnover through creating incentive and training programs.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
Executive Director
Ahoskie Assisted Living
02.2019 - 11.2020
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
- Fostered collaboration and development of new practices by business leaders.
- Successfully improved employment turnover through creating incentive and training programs.
- Promoted public awareness of mission through outreach, advocacy and online presence.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Executed on-time, under-budget project management to adhere to project road map.
- Developed and implemented strategic plans to ensure organizational growth and development.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
Resident Care Coordinator
Pinewood Manor
01.2013 - 02.2019
- Created an environment that was conducive to physical, mental, emotional, spiritual growth of each resident.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Communicated with patients with compassion while keeping medical information private.
- Provided direct care services including bathing, dressing, grooming, toileting, feeding.
- Conducted regular rounds of the facility to ensure quality of care standards were met.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
- Provided support and guidance to residents in daily living activities.
- Provided close monitoring and observation of at-risk patients.
- Ensured compliance with safety protocols, infection control procedures, and other policies and regulations.
- Collaborated with interdisciplinary team members to coordinate care services.
- Maintained records management system to process personnel information and produce reports.
Sales Rep
Spectrum
07.2016 - 11.2018
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Developed key customer relationships to increase sales.
Patient Care Representative/ Triage Tech
Eastern Carolina Geriatric Associates
08.2014 - 10.2017
- Compile and record medical charts, reports, and correspondence, interview patients to complete insurance and privacy forms, receive insurance co-pay payments and post amounts paid to patient accounts, schedule and confirm patient appointments, check-ups and physician referrals, answer telephones and direct calls to appropriate staff
- During triage tech I performed patient assessment, provide education to patients and families when necessary, transport patients to appropriate treatment areas, communicate status of patients to doctors and nurses
Administrative Assistant
Law Office of Rosiland T Grant
08.2005 - 12.2009
- Provide administrative support to executive attorneys, answered telephones promptly and courteously assisting clients/employees throughout the organizations, addressed customer questions and complaints, coordinated clients and employee meetings while assisting with general accounting functions, and improved efficiency by organizing mounds of paperwork into a confidentially detailed filling system
Education
BACHELOR OF SCIENCE - correctional program support services
university of phoenix
06.2018
associates of arts - criminal justice
university of phoenix
09.2015
Skills
- Transportation solution development
- Project management
- Senior living management
- Regulatory compliance
- Industry regulations
- Budget administration
- Logistics management
- Attendance oversight
- Schedule management
- Fleet preventive maintenance
- Dispatching coordination
- Growth management
- Marketing
- Report compilation
- Operations management
- Performance feedback
- Case management
- Vendor relations
- Budget reporting
- Leadership development
- Human resources management
Activities
- Volunteered at Roanoke Chowan Hospital from 2005 to 2009.
- Girl Scout member, learned many life-changing skills.
- Completed certification for notary public, Assisted Living Administrator, Serve Safe, Certified Nursing Assistant, CPR, First Aid, and Medication Technician.
Timeline
Executive Director/Administrator
Victorian Senior Care
11.2020 - 12.2021
Executive Director
Ahoskie Assisted Living
02.2019 - 11.2020
Transportation Coordinator
R&W trucking
06.2018 - Current
Sales Rep
Spectrum
07.2016 - 11.2018
Patient Care Representative/ Triage Tech
Eastern Carolina Geriatric Associates
08.2014 - 10.2017
Resident Care Coordinator
Pinewood Manor
01.2013 - 02.2019
Administrative Assistant
Law Office of Rosiland T Grant
08.2005 - 12.2009
BACHELOR OF SCIENCE - correctional program support services
university of phoenix
associates of arts - criminal justice
university of phoenix
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