Shaquittia Brown
Latta,SC
Summary
Versatile professional with over a decade of expertise in customer service and business operations, excelling in inventory management, sales, and organization. Demonstrates a visionary approach in developing innovative solutions for enhancing workflow and boosting customer satisfaction, as evidenced by a successful herbal product line. Highly dependable and skilled in conflict resolution, with a proven track record of implementing effective strategies to drive growth and efficiency.
Experienced with preparing and serving meals in healthcare settings. Utilizes knowledge of dietary guidelines to ensure nutritional needs are met. Track record of maintaining cleanliness and working collaboratively with staff.
Overview
13
13
years of professional experience
Work History
Dietary Aide
Faith Healthcare
08.2024 - Current
- Assist in meal preparation and delivery, ensuring dietary needs are met efficiently.
- Maintain cleanliness and organization in kitchen areas, enhancing workflow.
- Collaborate with healthcare staff to improve patient satisfaction with meals.
- Monitor inventory levels to prevent shortages and ensure timely restocking.
- Implement feedback from patients to refine meal services and improve quality.
Self Employment
Herbal Mooness, LLC
11.2021 - 03.2024
- Developed herbal product line, achieving high customer satisfaction and increasing sales volume.
- Managed business operations, ensuring smooth workflow and timely delivery of services.
- Implemented marketing strategies, resulting in significant brand awareness and customer growth.
Production Worker
GE Healthcare
10.2018 - 11.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
manufacturer
Thompson Construction
03.2018 - 10.2021
- Operated machinery for seamless production, ensuring high-quality output consistently.
- Verified product quality, reducing defects and maintaining stringent standards.
- Assisted operators to enhance team efficiency and improve operational flow.
Customer Service
Frontier Communications
01.2020 - 08.2020
- Resolved customer inquiries, enhancing satisfaction and retention.
- Managed high-volume calls, improving response efficiency.
- Collaborated with team to streamline service processes.
- Identified and addressed service issues, reducing complaints.
- Utilized CRM tools to maintain accurate customer records.
- Resolved complex customer inquiries, improving satisfaction rates and reducing call escalations. Implemented new troubleshooting methods, cutting average call time.
Ancestry customer service
Ancestry
01.2019 - 12.2019
- Resolved customer inquiries, enhancing satisfaction and loyalty.
- Managed high-volume calls, improving response efficiency.
- Collaborated with team to streamline support processes.
- Analyzed feedback to identify service improvement areas.
- Assisted Ancestry customers with genealogy inquiries, enhancing their family history research experience and resolving complex account issues efficiently.
Tax agent
Turbo Tax
07.2018 - 01.2019
- Assisted clients with tax filings, ensuring compliance and accuracy.
- Resolved complex tax issues, enhancing client satisfaction.
- Utilized tax software to streamline processes and improve efficiency.
- Analyzed financial documents, identifying opportunities for savings.
- Collaborated with team to achieve high client retention rates.
- Analyzed complex tax situations, providing accurate advice to clients. Streamlined tax preparation processes, reducing errors and improving efficiency.
Sykes Enterprise
11.2015 - 03.2018
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
- Negotiate prices or terms of sales or service agreements.
- Provide customers with ongoing technical support.
- Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
Dollar General
04.2012 - 10.2015
- Resolve customer complaints regarding sales and service.
- Determine price schedules and discount rates.
- Prepare budgets and approve budget expenditures.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Education
High School Diploma -
Wilson High School
Florence, South Carolina06.2010
Healthcare
Francis Marion University
Florence, SCSkills
- Customer Service
- Conflict Resolution
- Contract Compliance
- Multitasking
- Organization
- Typing
- Dependability
- Cross-Training
- Sales
- Inventory Management
- Budgeting
- Supervision
- Technical Support
- Negotiation
- Customer Engagement
- Process Improvement
- Risk Management
- Data Entry
- Training Development
- Quality Assurance
- Product Knowledge
- Cleaning and sanitizing
- Customer service
- Problem-solving
- Time management
Timeline
Dietary Aide
Faith Healthcare
08.2024 - Current
Self Employment
Herbal Mooness, LLC
11.2021 - 03.2024
Customer Service
Frontier Communications
01.2020 - 08.2020
Ancestry customer service
Ancestry
01.2019 - 12.2019
Production Worker
GE Healthcare
10.2018 - 11.2021
Tax agent
Turbo Tax
07.2018 - 01.2019
manufacturer
Thompson Construction
03.2018 - 10.2021
Sykes Enterprise
11.2015 - 03.2018
Dollar General
04.2012 - 10.2015
High School Diploma -
Wilson High School
Healthcare
Francis Marion University
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