Shaquna Pendarvis-Sullivan

• Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
• Delivered training for staff development, change management and materials, process and technical controls.
• Planned and executed meetings to connect organizational representatives, community members and clients.
• Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.

• Interpreted management directives to define and document administrative staff processes.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Delivered clerical support by efficiently handling wide range of routine and special requirements.
• Codified office structures and processes to promote teamwork and performance.
• Maintained accurate, current and compliant financial records by monitoring and addressing variances.
• Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.

• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Supported regulatory compliance by overseeing all audits to verify protocol adherence.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Identified and capitalized on community business opportunities with effective networking.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Devised and deployed successful marketing strategies, dramatically boosting store ranking.
• Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.

• Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
• Maintained and updated all project related documents.
• Improved success of program by making proactive adjustments to operations.
• Maintained tight production timetables and quality standards to give audiences exceptional offerings.
• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
• Provided ongoing direction and leadership for program operations.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

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• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
• Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
• Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Managed accurate register and produced daily sales reports backing up inventory usage numbers.
• Set up bar for operation, obtained cash bank and stocked service bar.