Summary
Overview
Work History
Skills
Timeline
Generic
Shaqunda Young

Shaqunda Young

Leicester,NC

Summary

Skilled Night Manager experienced in overseeing large teams. Versed in handling all areas of retail management including inventory merchandising, schedule development, documentation and training.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Family Dollar
Asheville, North Carolina
03.2022 - Current
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Provided training to new employees on company policies and procedures.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Maintained a safe working environment by enforcing safety regulations.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Coached and developed store associates through formal and informal interactions.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Technical Cleaner

Misson hospital
Asheville, North Carolina
12.2021 - 03.2022
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Swept sidewalks and driveways of debris.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Transported trash bags to designated disposal areas.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
  • Emptied trash cans and replaced liners as needed.
  • Provided assistance with laundry services when needed.
  • Replaced air filters on heating and ventilation systems.
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Emptied wastebaskets and replaced liners.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Polished furniture to remove dust and dirt buildup.
  • Washed windows both inside and outside of the facility.
  • Sanitized frequented areas and equipment using approved supplies.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.

Delivery Driver

Uber Eats
Lakeland , FL
10.2019 - 09.2021
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Received daily delivery instructions and route assignments from dispatch.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.

Denso Air System

Denso Air Systems
Oak Grove, Kentucky
08.2017 - 09.2019
  • Served as a mentor for interns by providing guidance regarding

Assembled parts To customer satisfaction

  • Stacked finished products onto pallets in preparation for shipment from the facility.
  • Ensured that all safety regulations were followed at all times while operating machinery.
  • Monitored assembly line operations to detect any issues or malfunctions.
  • Replaced worn or damaged parts within machines using hand tools when necessary.
  • Assisted in training new employees on assembly line processes and procedures.
  • Assembled component parts of items and completed hand-finishing of final products.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Inspected and tested final products to verify conformance to established tolerances.

Night Manager

McDonald's
Oak Grove, Kentucky
07.2017 - 08.2019

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  • Created reports summarizing daily operations activities such as sales figures, cash flow management.
  • Ordered supplies as needed and monitored stock levels throughout the night shift.
  • Conducted regular meetings with staff to discuss operational issues and performance reviews.
  • Monitored security cameras to ensure the safety of customers and employees.
  • Managed payroll processing for night shift employees including calculating wages based on time worked.
  • Trained new hires on company policies, procedures and safety protocols.

Skills

  • Payroll Management
  • Reservations Management
  • Guest Relations
  • People Management
  • Bank Deposit Preparation
  • Complaint Handling
  • Shelf restocking
  • Guest relations expertise
  • Sales Leadership

Timeline

Assistant Store Manager

Family Dollar
03.2022 - Current

Technical Cleaner

Misson hospital
12.2021 - 03.2022

Delivery Driver

Uber Eats
10.2019 - 09.2021

Denso Air System

Denso Air Systems
08.2017 - 09.2019

Night Manager

McDonald's
07.2017 - 08.2019
Shaqunda Young