Dynamic General Manager with a proven track record at McDonald's, driving year-over-year business growth through effective operations management and team leadership. Skilled in P&L management and employee development, I excel in fostering a positive work environment while consistently exceeding revenue targets and enhancing customer satisfaction.
Hi, I’m
Shaqunta Harris
Monticello,AR
Summary
Overview
21
years of professional experience
Work History
McDonalds
General Manager
08.2012 - Current
Job overview
- Managed budget implementations, employee reviews, training, schedules,
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and labor
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Holiday Inn Express Hotel
Front Desk Receptionist
06.2011 - 09.2014
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
McDonald’s
Manager
04.2004 - 06.2011
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
University of Medical Academy Florida City, FL
from Medical Assistance
University Overview
Uam Monticello, Ark
from Business Administration And Management
08.2007
University Overview
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Staff training
- Staff training/development
- Inventory control
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Staff training and development
- P&L management
- Team training and development
- Schedule management
- Labor cost controls
- Customer retention
- Performance improvement
- Employee development
- Consistently meet goals
- Staffing
Timeline
General Manager
McDonalds
08.2012 - Current
Front Desk Receptionist
Holiday Inn Express Hotel
06.2011 - 09.2014
Manager
McDonald’s
04.2004 - 06.2011
University of Medical Academy
from Medical Assistance
Uam
from Business Administration And Management
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