Shaqunta Towns

• Provided Exceptional Customer Service: Delivered empathetic and timely support to policyholders by effectively managing their auto injury claims, ensuring clear communication, and guiding them through the claims process while addressing concerns and resolving conflicts.
• Applied Comprehensive Knowledge of Auto Injury Laws: Utilized an in-depth understanding of state and federal regulations, liability laws, and insurance policies to accurately evaluate claims, determine coverage, and ensure compliance throughout the claims process.
• Collaborated with Key Stakeholders: Coordinated with medical providers, repair shops, and other external parties to gather necessary documentation,and facilitate timely claim resolutions.
• : Managed an average 400 calls per month, delivering remarkable customer service while consistently meeting or exceeding performance metrics.

.

• Carefully review and analyze mortgage loan applications to ensure accuracy and completeness
• Verify the applicant's financial information, including income, credit history, and employment details
• Developed pipeline management tools to aid in organization and effectiveness
• Expansive knowledge of AUS programs: Desktop Underwriter, Loan Product Advisor, and Guaranteed Underwriting System
• Collect all necessary documentation from applicants, such as pay stubs, bank statements, tax returns, and legal documents
• Prepare loan files for underwriting by organizing and presenting all necessary documents
• Act as a point of contact between borrowers, underwriters, loan officers, and other stakeholders

• Managed the collection of self-pay balances related to anesthesia services, including coordination with patients
• Reviewed patient accounts, identified outstanding balances, and developed and implemented collection strategies
• Implemented policies and procedures to optimize self-pay collections, resulting in increased revenue recovery
• Processed self-pay patient invoices and statements for various anesthesia services
• Collaborated with patients to answer inquiries, address billing concerns, and establish manageable payment plans
• Managed and followed up on delinquent patient accounts, consistently achieving high collection rates

• Assisted the loan officer in the origination process, including gathering customer information, verifying documentation, and completing loan applications
• Coordinated with clients and underwriters to ensure a smooth and efficient loan process
• Prepared and organized loan files, ensuring all necessary documents and disclosures were completed accurately
• Kept clients informed about the status of their loans and guided them through the mortgage application process

• Specializing in the reduction of potential insurance fraud against the company by thorough review of each claim, documents, and reviewing fees on closing statements
• Negotiation and Re-pricing of claims that did not meet customary standards established by the carrier on behalf of clients
• Implemented proficient processes for all specialist to follow resulting in an overall reduction of waste and abuse
• Resolved post claim closure inquiries including negotiation and thorough explanation of adjustments

• Managed front desk operations, including patient check-in, scheduling, and verification of insurance information
• Coordinated patient appointments, optimizing the appointment scheduling system for increased efficiency
• Responded promptly to patient inquiries, providing excellent customer service and ensuring a positive experience
• Collaborated with medical staff to communicate relevant patient information and address scheduling issues