Summary
Overview
Work History
Education
Skills
Certification
Customer Service Certified
Timeline
Generic
Shaquon Peterson

Shaquon Peterson

Bloomington,IL

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Certified in Customer Service, Strong Microsoft Office Proficiency in Word, Excel, Outlook, Powerpoint, WPM-70 Effective written and verbal, as well as group presentations and platform communication skills Goal Oriented with a Passion to Succeed while able to meet deadlines/Sales Quotas Ability to work with all levels of associates, both management and non-management. A Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Executive Account Manager

SOLD.COM LLC
, CA/Remote
01.2021 - 10.2022
  • Set Appointment & Connect Sellers and Buyers with agents and additional partners to help with sell or purchase options
  • Utilized CRM system to track and manage leads, keeping appointments organized
  • Used Various sources to connect with Sellers and Buyers such as SMS Text, Happy Fox Chat
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout the process
  • Received inbound calls and initiated out-bound daily calls to introduce customers to products and services offered
  • Handled complaints and questions, and re-directed calls to other team members
  • Developed and implemented effective strategies to increase referral sources
  • Screened potential customers to determine interest and requirements for products and services of the company
  • Scheduled follow-up calls with potential customers to gain interest in scheduling appointments

Customer Service Executive

Alorica/Illinois Department Of Employment Security
Illinois
03.2021 - 08.2021
  • Received 100-200 inbound calls from claimants to further assist with processing or questions to claims
  • Developed strong communication and organizational skills through working on group projects
  • Provided professional services and support within the work environment
  • Worked well in a professional team setting, providing support and guidance
  • Worked effectively in fast-paced environments
  • Identified issues, analyzed information, and provided solutions to problems
  • Applied effective time management techniques to meet tight deadlines

Lead Patient Engagement Specialist

Care Harmony
Pontiac, IL
04.2020 - 03.2021
  • Educate and Enroll Patients into a Medicare sponsored approved Chronic Care Management Program
  • Communicated with patients to explain benefits and financial responsibilities and arranged for funding programs.
  • Kept records of patient interactions to record details of inquiries, complaints, or comments.
  • Protected the organization's value by keeping patient information confidential.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Followed document protocols to safeguard the confidentiality of patient records.
  • Verified patient insurance eligibility and entered patient information into the system.
  • Resolved customer complaints using established follow-up procedures.
  • Provided excellent customer service to patients and medical staff.

Reservations Sales Specialist

Millennial Services/Great Wolf Lodge
Pontiac, IL
10.2019 - 03.2020
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Resolved various issues and discrepancies for customers.
  • Provided customers with information about availability and pricing.
  • Handled billing information over phone.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Worked closely with front desk to achieve full occupancy of property.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

Customer Service Marketing Specialist

Oasis Marketing Solution
Pontiac, IL
07.2018 - 12.2019
  • Connect with Registered Voters, Collected donation payments, Set appointments in a professional Manner Disposition each call correctly
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked flexible hours across the night, weekend, and holiday shifts.
  • Delivered services to customer locations within specific timeframes.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated leadership skills in managing projects from concept to completion.

Telemarking Specialist

Onshore Marketing Solutions Virtual Call Center
Pontiac, IL
01.2018 - 07.2019
  • Cold Called non-subscribers of numerous prepaid newspaper accounts throughout the U.S with surveys
  • Expertly Overcame Objections and meet and exceed the sales quota by the end of the majority of calls, provided product information, facilitated customer service, and successfully made sales
  • Built immediate rapport with customers through afriendly and engaging attitude
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Home Health Care Provider

A Caring Touch
Pontiac, IL
07.2017 - 05.2018
  • Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
  • Offered support for clients' mental and emotional needs to enhance physical outcomes and overall happiness.
  • Developed rapport to create asafe and trusting environment for care.
  • Assisted patients with handling daily chores and errands by transporting themto appointments, cleaning personal spaces, and purchasing supplies.
  • Monitored progress and documented patient health status changes to keep the care team updated.
  • Followed nutritional plans to prepare optimal meals.
  • Assisted disabled clients to support theirindependence and well-being.
  • Kept aclose eye on thebehavior and emotional responses of clients to address concerns and protect each person from harm.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Provided patients with assistance in completing daily tasks, reducing thedaily burden on family members.

Patient Access Coordinator

Gibson Area Hospital And Health Services
Gibson City, IL
03.2016 - 03.2017
  • Work effectively as a team member with physicians and other staff
  • Understand the importance of maintaining the confidentiality and HIPPA standards
  • Utilized Excellent customer service and interpersonal communication skills.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy the remainder of patient financial obligations.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient privacy.
  • Performed patient scheduling and registration functions to serve as an initial contact point for medical office visits.
  • Identified insurance payment sources and listed payers in the proper sequence to establish a chain of payments.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Trained new staff on hospital processes and procedures.
  • Providing excellent customer service by promptly answering patient inquiries.

Data Entry Operator

UPS Freight
04.2014 - 12.2015
  • Verified data files prior to entry to maintain high data accuracy.
  • Coded and processed applications into required electronic formats.
  • Maintained files, records and chronologies of entry activities.
  • Produced monthly reports with advanced Excel spreadsheet functions.
  • Sent completed entries for evaluation and final approval.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Internal Employment Recruiter

Ajilon Professional Staffing
Schaumburg, IL
01.2014 - 12.2014
  • Responsible for full-cycle recruiting including sourcing, applicant testing, interviewing, presenting, checking, and closing qualified candidates of all levels
  • Developed recruiting materials and strategies that ensure successful searches
  • Uses staffing systems and tools including relational database applicant tracking systems, documenting actions in real-time
  • Conducted in-person interviews and prescreened over the phone
  • Maintained HR metrics and imparted staffing updates
  • Utilizes proactive candidate sourcing methods such as social media, networking, cold calling, internet research, and partnering with affiliated organizations to develop a pipeline of qualified and competitive candidates for various positions
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Human Resource Freight Recruiter

U.S. Freightways
Elk Grove Village, IL
07.2013 - 02.2014
  • Performed a variety of functions supporting the recruitment of quality candidates to fill a variety of positions for experienced Over Road truck drivers for his/her service area
  • Skilled at working independently and collaboratively in a team environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Developed strong communication and organizational skills through working on group projects.
  • Gained extensive knowledge in data entry, analysis, and reporting.
  • Cultivated interpersonal skills by building positive relationships with others.

Hospitality Service Specialist

Holiday Inn Merchandise Mart
Chicago, IL
03.2011 - 02.2012
  • Demonstrated and promoted a strong commitment to providing the best possible experience for over 500 guests daily depending on occupancy
  • Knowledgeable of Opera software, processed payments, reservations, verifications, deposits, departures, and arrivals throughout the computerized system
  • Assisted PBX operator with transferring over 70-80 guest and staff calls
  • Worked flexible hours across the night, weekend, and holiday shifts.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Gained strong leadership skills by managing projects from start to finish.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Restaurant Lead

Crowne Plaza/Dine Restaurant
Chicago, IL
11.2005 - 03.2008
  • Seated over 100 guests from within the hotel as well as outside parties
  • Managed restaurant waitlist during high volume to accurately set guest expectations
  • Scheduled dining reservations, confirmed prior arrivals, organized parties
  • Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
  • Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
  • Maintained cleanliness of the overall dining room.
  • Set tables for basic and specialized services based on reservations.
  • Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
  • Delivered outstanding dining experiences for patrons.
  • Collaborated with the chef to enhance client experience through professionalism and knowledgeable service.

Education

Some College - Business Management

Robert Morris University - Illinois
Chicago, IL

High School Diploma -

Calumet Career Preparation Academy
Chicago, IL
06.2001

Skills

  • MS Office Expertise
  • Referral Tracking
  • Lead Generation
  • Reminder Calls
  • Appointment Scheduling
  • Multi-Line Phone Proficiency

Certification

  • [ Customer Service certification], Computer Systems Institute - July-2011

Customer Service Certified

Business Management Customer Service Certified

Timeline

Customer Service Executive

Alorica/Illinois Department Of Employment Security
03.2021 - 08.2021

Executive Account Manager

SOLD.COM LLC
01.2021 - 10.2022

Lead Patient Engagement Specialist

Care Harmony
04.2020 - 03.2021

Reservations Sales Specialist

Millennial Services/Great Wolf Lodge
10.2019 - 03.2020

Customer Service Marketing Specialist

Oasis Marketing Solution
07.2018 - 12.2019

Telemarking Specialist

Onshore Marketing Solutions Virtual Call Center
01.2018 - 07.2019

Home Health Care Provider

A Caring Touch
07.2017 - 05.2018

Patient Access Coordinator

Gibson Area Hospital And Health Services
03.2016 - 03.2017

Data Entry Operator

UPS Freight
04.2014 - 12.2015

Internal Employment Recruiter

Ajilon Professional Staffing
01.2014 - 12.2014

Human Resource Freight Recruiter

U.S. Freightways
07.2013 - 02.2014

Hospitality Service Specialist

Holiday Inn Merchandise Mart
03.2011 - 02.2012

Restaurant Lead

Crowne Plaza/Dine Restaurant
11.2005 - 03.2008

Some College - Business Management

Robert Morris University - Illinois

High School Diploma -

Calumet Career Preparation Academy

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Shaquon Peterson