Shaquona Hydes
Tampa
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Benefits Verification Specialist
Amgen
10.2022 - 02.2023
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data.
- Implemented open enrollment system to streamline benefits processes for employees.
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
Phlebotomy Technician
Quest Diagnostics
06.2021 - 10.2022
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Followed physician orders to correctly administer therapeutic phlebotomy.
Medical Assistant Receptionist
MyCare Medical
10.2019 - 05.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Printed prescription requests and queries in compliance with practice protocol.
Medical Receptionist
Tampa Family Health Centers
03.2017 - 10.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Child Care Worker
Fussell Leaning Academy
01.2016 - 09.2016
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Taught children educational games to reinforce learning of alphabets and numbers.
- Prepared and served nutritious and healthy meals and snacks.
Medical Assistant
Optimal Womens Care
07.2015 - 01.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
Interviewing Clerk
Department Of Children And Family Services
10.2012 - 11.2014
- Conducted interviews with participants to assess eligibility.
- Adapted interview style to suit needs of position and candidate.
- Assisted in coordination of on-site interviews, managing schedule to stay organized.
- Collaborated with other HR team members to develop more comprehensive and successful interview processes.
Team Member
Pizza Hut
06.2009 - 10.2012
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Education
High School Diploma -
Tampa Bay Tech High School
Tampa, FLNo Degree - Phlebotomy
Erwin Technical College
Tampa, FL01.2017
Skills
- Problem Solving
- Conflict Resolution
- Telephone Etiquette
- Healthcare Regulations
- Data Collection
- Call Management
- Appointment Scheduling
- Infection Control Standards
- Data Entry
- Quality Control
- Sample and Specimen Collection
Timeline
Benefits Verification Specialist
Amgen
10.2022 - 02.2023
Phlebotomy Technician
Quest Diagnostics
06.2021 - 10.2022
Medical Assistant Receptionist
MyCare Medical
10.2019 - 05.2021
Medical Receptionist
Tampa Family Health Centers
03.2017 - 10.2018
Child Care Worker
Fussell Leaning Academy
01.2016 - 09.2016
Medical Assistant
Optimal Womens Care
07.2015 - 01.2016
Interviewing Clerk
Department Of Children And Family Services
10.2012 - 11.2014
Team Member
Pizza Hut
06.2009 - 10.2012
High School Diploma -
Tampa Bay Tech High School
No Degree - Phlebotomy
Erwin Technical College
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