Shaquona Townsend
Charlotte,NC
Summary
Experienced leader with strong background in medication administration and patient care.
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Medication Aide/ SIC
The Parc at Sharon Amity
08.2024 - Current
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Provided training and mentoring for newly hired Certified Medication Aides, promoting a consistent level of quality care across all staff members.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Personal Care Aide
The Parc at Sharon Amity
12.2022 - Current
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Claims Analyst
Luminare Health
11.2020 - Current
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting the claims process.
- Maintained strong working relationships with third-party vendors, such as independent adjusters and appraisers, to facilitate prompt resolution of claims.
Personal Care Aide
Tabono Care Services
08.2015 - 08.2024
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Assisted clients with daily living activities for increased comfort and quality of life.
- Help with submission of timesheets
- Client management assistance
- Afterhours call
- Assist with payroll (ADP)
Revenue Cycle/Call Center Lead
North Central Family Medical Center
10.2019 - 11.2020
- Assist in the oversite of the call center
- Perform sliding fee audits (Monthly)
- Assist in the modifications of any insurance coverages.
- Maintained a high level of industry knowledge through attending professional development events such as conferences and workshops.
- Led weekly meetings to discuss team goals, priorities, challenges, and progress updates, promoting open communication among staff members.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Coached and mentored team members for professional growth, resulting in enhanced job performance and higher employee satisfaction.
- Enhanced revenue cycle efficiency by implementing strategic process improvements and workflow optimizations.
Clincal Admin
North Central Family Medical Center
12.2013 - 10.2019
- Refer patient to specialist
- Referral Coordinator
- Medical Records
- Patient Scheduling
- Referral Tracking
- Prior Authorizations
- Peer to Peer Review
- Established strong partnerships with community resources including hospice providers, home health agencies, and outpatient rehabilitation centers to enhance patient care transitions and discharge planning.
- Nexgen
- Managed staffing needs effectively, ensuring appropriate nurse-to-patient ratios during all shifts.
- Mentored new nursing staff, fostering professional growth and development while maintaining high standards of patient care.
- Reduced medication errors by conducting thorough medication administration audits and providing feedback to clinical staff.
Education
Master of Health Administration -
Purdue Global
Florida10-2019
BBA - Business Administration
Clinton College
Rock Hill, SC12-2016
Skills
- Long Term Care
- Vital signs documentation
- Home Health
- ADL support
- Elderly care
- Medication administration
- HIPAA
- Insurance verification
- Healthcare compliance
- Billing management
- Claims management
- Medical billing
- Collections management
- Payment posting
- Dementia care
- Case management
- Customer service and communication skills
- Microsoft
- Nexgen
- Dynamics d365
- Matrix
- Epic
- Payroll
- EMR
- EHR
Certification
- Certified Medication Aide (CMA) - State Health Departments or Board of Nursing.
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Certified Medication Aide/ SIC
The Parc at Sharon Amity
08.2024 - Current
Personal Care Aide
The Parc at Sharon Amity
12.2022 - Current
Claims Analyst
Luminare Health
11.2020 - Current
Revenue Cycle/Call Center Lead
North Central Family Medical Center
10.2019 - 11.2020
Personal Care Aide
Tabono Care Services
08.2015 - 08.2024
Clincal Admin
North Central Family Medical Center
12.2013 - 10.2019
- Certified Medication Aide (CMA) - State Health Departments or Board of Nursing.
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Master of Health Administration -
Purdue Global
BBA - Business Administration
Clinton College
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