Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaquonda Epson

Greenville,USA

Summary

Self-motivated and detail-oriented professional with proven success in work environments. Skilled in time management, communication, and using digital tools to collaborate and meet deadlines effectively. Experienced in providing excellent customer service, handling administrative tasks, and working independently with minimal supervision. Seeking a position where I can contribute my skills and stay productive.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Benefits Coordinator

Sagility Healthcare
12.2024 - Current
  • Managed patient benefits and insurance verification processes to ensure eligibility and coverage for healthcare services.
  • Served as the primary contact for patients, insurance companies, and healthcare providers to coordinate benefits, authorizations, and claims resolution.
  • Educated patients on their insurance plans, out-of-pocket costs, and available healthcare resources.
  • Maintained accurate and confidential records using electronic health record (EHR) systems and ensured compliance with HIPAA regulations.
  • Collaborated with billing and clinical teams to streamline workflows and resolve benefits-related issues efficiently.

Patient Care Provider

Delta Health
06.2024 - Current
  • Provided direct patient care in a fast-paced hospital environment, assisting with activities of daily living such as bathing, dressing, feeding, and mobility.
  • Monitored vital signs, reported changes in patient conditions to nursing staff, and supported medical procedures as directed.
  • Maintained patient comfort, safety, and dignity while adhering to hospital policies and infection control protocols.
  • Collaborated closely with nurses, doctors, and other healthcare professionals to deliver high-quality patient care.
  • Documented care activities accurately in electronic health records (EHR) to ensure continuity of care.

Care Coordinator

Senture
07.2022 - 12.2024
  • Acting as a liaison between patients, providers, and insurance companies.
  • Educated patients on insurance coverage, eligibility, and available healthcare benefits.
  • Verified insurance information
  • Obtained prior authorizations
  • Ensured timely access to necessary services.
  • Maintained accurate and confidential patient records using electronic health systems (EHR)
  • Worked closely with case managers and clinical teams to streamline care plans and resolve benefit-related issues, improving patient satisfaction and service efficiency.
  • Looked up and provided claim information for providers get payments or reprocessed claims for payments

Work from Home Customer Service Representative

Metro by T-Mobile (authorized dealer)
12.2021 - 07.2022
  • Delivered exceptional customer service in a fast-paced, remote call center environment for T-Mobile.
  • Handled high volumes of inbound calls related to billing inquiries, device troubleshooting, account changes, and service upgrades.
  • Resolved issues efficiently while maintaining a positive and professional tone, consistently meeting or exceeding performance metrics for customer satisfaction, call resolution, and average handling time.
  • Utilized T-Mobile’s internal systems and CRM tools to document interactions and provide personalized support.
  • Demonstrated strong communication, multitasking, and problem-solving skills while working independently from a home-based office.

Guest Service Agent

Econo Lodge
04.2021 - 11.2021
  • Welcomed guests in a courteous and professional manner, ensuring a smooth check-in and check-out process.
  • Managed reservations, handled phone inquiries, and resolved guest concerns promptly to ensure high levels of satisfaction.
  • Processed payments, balanced cash drawers, and maintained accurate records using hotel management software of choice Hotels.
  • Collaborated with housekeeping and maintenance teams to fulfill guest requests and ensure room readiness.
  • Maintained a clean, organized front desk area and upheld hotel policies and brand standards at all times.

Customer Service Representative

ARISE
05.2021 - 09.2021
  • Provided exceptional remote customer service and support to Carnival Cruise Line guests
  • Handling inquiries related to bookings, itineraries, onboard services, and policy information.
  • Assisted guests in planning and modifying cruise vacations, explaining packages, promotions, and travel requirements.
  • Resolved concerns with professionalism and empathy, consistently meeting performance goals in customer satisfaction, call resolution, and response time.
  • Utilized Carnival’s reservation and CRM systems to manage accounts, process payments, and update guest information.
  • Maintained a productive, distraction-free home office and ensured compliance with company and data privacy standards.

CNA - Certified Nursing Assistant

Caring hearts
02.2021 - 04.2021
  • Provided compassionate, in-home care to patients with varying medical needs, supporting daily living activities such as bathing, dressing, grooming, and mobility assistance.
  • Monitored and documented vital signs, health changes, and medication adherence, reporting updates to nurses and care coordinators.
  • Delivered personalized care while promoting dignity, independence, and emotional well-being.
  • Maintained a clean, safe environment and followed infection control protocols.
  • Built strong relationships with patients and families, fostering trust and consistent communication.

Cashier

Ricks Express
05.2019 - 02.2021
  • Operated cash register and point-of-sale system to process fuel, food, and merchandise transactions accurately and efficiently.
  • Provided friendly and prompt customer service, assisting with purchases, lottery sales, and fuel pump issues.
  • Maintained a clean and organized store environment, stocked shelves, and ensured displays were properly arranged.
  • Handled cash, credit, and debit payments, balanced cash drawer at shift end, and followed store security and safety procedures.
  • Resolved customer concerns with professionalism and a focus on satisfaction.

Tax Associate

Turbo Tax Work from home
02.2019 - 05.2019
  • Provided expert remote customer support for TurboTax users during tax season.
  • Assisting with software navigation, tax filing questions, and troubleshooting technical issues.
  • Delivered clear, accurate guidance on tax forms, deductions, credits, and refunds while maintaining strict confidentiality and data security.
  • Utilized TurboTax CRM and knowledge base tools to document interactions and resolve customer inquiries efficiently.
  • Demonstrated strong communication, problem-solving, and time management skills in a high-volume virtual environment to ensure a positive customer experience.

Guest Service Agent

Econo Lodge
06.2018 - 02.2019
  • Welcomed guests in a courteous and professional manner, ensuring a smooth check-in and check-out process.
  • Managed reservations, handled phone inquiries, and resolved guest concerns promptly to ensure high levels of satisfaction.
  • Processed payments, balanced cash drawers, and maintained accurate records using hotel management software of choice Hotels.
  • Collaborated with housekeeping and maintenance teams to fulfill guest requests and ensure room readiness.
  • Maintained a clean, organized front desk area and upheld hotel policies and brand standards at all times.

General Assistant

Mississippi Action for Community Education
10.2017 - 06.2018
  • Provided comprehensive administrative support to ensure smooth office operations, including managing calendars, scheduling appointments, and coordinating meetings.
  • Handled correspondence, prepared reports, and maintained organized filing systems both electronically and physically.
  • Assisted with data entry, document preparation, and inventory management.
  • Served as a primary point of contact for internal teams and external clients, delivering excellent customer service and facilitating communication.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and various office management software.

Secretary/ Personal Assistant

Tobacco Free Coalition
02.2015 - 10.2016
  • Provided administrative and clerical support to ensure efficient office operations, including managing phone calls, scheduling appointments, and coordinating meetings.
  • Prepared, edited, and proofread correspondence, reports, and documents with high attention to detail.
  • Maintained organized filing systems and handled confidential information with discretion
  • Acted as a liaison between staff, management, and external contacts to facilitate communication and workflow.
  • Worked with various school systems under the tobacco free coalition program for the students.
  • Proficient in office software such as Microsoft Office Suite and comfortable with multi-tasking in fast-paced environments.

Certified Nursing Assistant

Legacy Manor Nursing & Rehabilitation Center
07.2013 - 11.2014
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.

Cashier

McDonalds
08.2012 - 05.2013
  • Greeted customers promptly and provided friendly, efficient service at the front counter and drive-thru.
  • Accurately processed orders and payments using POS systems while maintaining high accuracy and speed during busy periods
  • Assisted in maintaining cleanliness and organization of the dining and service areas
  • Collaborated with team members to ensure smooth restaurant operations and a positive customer experience.
  • Followed food safety and company policies to uphold quality standards.

Education

High School -

Greenville Weston High School
05.2012

Skills

  • Microsoft Office
  • Customer Service
  • Microsoft Windows
  • Personal Assistant Experience
  • Troubleshooting
  • Computer Hardware
  • Mac OS
  • Customer Support
  • Front Desk
  • Microsoft Powerpoint
  • Typing
  • Microsoft Outlook
  • Communication skills
  • Administrative experience
  • Citrix
  • Typing speed
  • Phone etiquette
  • Goal oriented
  • Appointment scheduling

Certification

  • CPR Certification
  • CNA

Timeline

Benefits Coordinator

Sagility Healthcare
12.2024 - Current

Patient Care Provider

Delta Health
06.2024 - Current

Care Coordinator

Senture
07.2022 - 12.2024

Work from Home Customer Service Representative

Metro by T-Mobile (authorized dealer)
12.2021 - 07.2022

Customer Service Representative

ARISE
05.2021 - 09.2021

Guest Service Agent

Econo Lodge
04.2021 - 11.2021

CNA - Certified Nursing Assistant

Caring hearts
02.2021 - 04.2021

Cashier

Ricks Express
05.2019 - 02.2021

Tax Associate

Turbo Tax Work from home
02.2019 - 05.2019

Guest Service Agent

Econo Lodge
06.2018 - 02.2019

General Assistant

Mississippi Action for Community Education
10.2017 - 06.2018

Secretary/ Personal Assistant

Tobacco Free Coalition
02.2015 - 10.2016

Certified Nursing Assistant

Legacy Manor Nursing & Rehabilitation Center
07.2013 - 11.2014

Cashier

McDonalds
08.2012 - 05.2013

High School -

Greenville Weston High School

Similar Profiles

CREATE PROFILE