Shaquondra Smith
Greenville,MS
Summary
Driven professional with a track record of enhancing patient and customer satisfaction at Grace and Mercy and Captain D's Seafood. Excelled in team collaboration and decision-making, significantly improving service delivery and operational efficiency. Skilled in computer applications and emotional support, adept at fostering independence and well-being in care environments.
Overview
10
10
years of professional experience
Work History
PCA
Grace and Mercy
Greenville Ms
09.2022 - 12.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Manager
Captain D's Seafood
Greenville Ms
02.2018 - 07.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Cna / Pca
Helping Hands
Greenville MS
03.2020 - 12.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Housekeeper / Front Desk
Day Inn
Greenville Ms
01.2018 - 02.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Court Clerk
Washington County Court House
Greenville Ms
11.2013 - 05.2014
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
Education
Dipolma -
Greenville High School
Greenville, MS05.2014
Skills
- Computer Skills
- Team Collaboration
- Verbal and written communication
- File and Record Keeping
- Decision-Making
- Compassion and Empathy
- Compassionate communication
Timeline
PCA
Grace and Mercy
09.2022 - 12.2023
Cna / Pca
Helping Hands
03.2020 - 12.2022
Manager
Captain D's Seafood
02.2018 - 07.2020
Housekeeper / Front Desk
Day Inn
01.2018 - 02.2020
Court Clerk
Washington County Court House
11.2013 - 05.2014
Dipolma -
Greenville High School