Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaquonya Evans

Macon,GA

Summary

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 20 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Overview

20
20
years of professional experience

Work History

Receiving Associate

Burlington
Macon, GA
03.2021 - Current
  • Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
  • Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
  • Properly tag, sensor, and hang clothing.

Package Handler

FedEx Ground
Macon, GA
08.2020 - 12.2021
  • Scanning and loading trucks
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Labeled parcels accurately according to company guidelines.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.

Cashier

Subway
Macon, GA
07.2019 - 04.2021
  • Open and Close Store
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Count drawer before opening and after closing.

Shift Leader/Cashier

Save-A-Lot
Macon
09.2015 - 02.2021
  • Open and close store
  • Unload truck
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Resolved customer complaints promptly and professionally.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Restaurant Hostess

Macon Beer Company
Macon, GA
03.2020 - 05.2020
  • Greeted customers and escorted them to their tables.
  • Provided menus and answered questions about menu items and specials.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.

Manager

Fresh Fish Market
Macon, GA
02.2014 - 06.2019
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Established policies for cash handling procedures to maximize security measures.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Sales Associate

Rainbow Incorporation
Macon
02.2013 - 11.2016
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

Associate in Medical Assistant -

Virginia College-Macon

Skills

  • POS
  • Front Desk
  • Customer Service
  • Shift Management
  • Food Safety
  • Merchandising
  • Retail Sales
  • Cleaning Experience
  • Microsoft Word
  • Cashier
  • Scheduling
  • Labeling Packages
  • Warehouse Safety
  • Supervising Experience
  • Organizational Skills

Timeline

Receiving Associate

Burlington
03.2021 - Current

Package Handler

FedEx Ground
08.2020 - 12.2021

Restaurant Hostess

Macon Beer Company
03.2020 - 05.2020

Cashier

Subway
07.2019 - 04.2021

Shift Leader/Cashier

Save-A-Lot
09.2015 - 02.2021

Manager

Fresh Fish Market
02.2014 - 06.2019

Sales Associate

Rainbow Incorporation
02.2013 - 11.2016

Associate in Medical Assistant -

Virginia College-Macon

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Shaquonya Evans