Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Quote
Timeline
Generic

ShaQuoyah Faulkner

Schenectady,NY

Summary

Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Safety-conscious security personnel with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

FC Associate

Amazon
12.2022 - Current
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Selected packing materials based on size, quantity and fragility of package contents.
  • Unloaded deliveries into warehouse and arranged contents in designated storage areas.
  • Transported packed items onto delivery vehicles, updating tracking database once loaded.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Loaded packages in delivery trucks to assist with physical delivery of products to customers.
  • Aided manager in developing and implementing new processes and procedures to improve fulfillment process.

Security Guard

Ellis Hospital
10.2022 - 11.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Level 2 Security Officer

Rivers Casino And Resort Schenectady
08.2018 - 08.2022
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Participated in staff meetings, special events and professional development activities.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Permitted entry with escort for approved persons into secure locations.
  • Monitored and authorized entrance and departure of dozens of employees and visitors daily.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.
  • Authorized entrance papers and granted or denied entrance to building.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Performed cash drops while maintaining security and control of drop box at all times.
  • Reported suspicious activities and persons to law enforcement.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Issued access cards to authorized personnel to monitor access points.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

USO

G4S Secure Solutions USA
11.2017 - 06.2018
  • Checked and verified photo identification prior to granting facility access.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
  • Permitted entry with escort for approved persons into secure locations.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Authorized entrance papers and granted or denied entrance to building.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.

Security Officer

Rivers Casino & Resort Schenectady
08.2017 - 10.2017
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Checked and verified photo identification prior to granting facility access.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Monitored and authorized entrance and departure of Number employees and visitors daily.

Security Guard

Securitas Security Services USA
02.2017 - 07.2017
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored employee activities, confirming compliance with security regulations.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.

Housekeeper

Loudonville Assisted Living Residence
02.2016 - 02.2017
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Established and maintained clean and comfortable environments in Type buildings by vacuuming, cleaning windows and dusting.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Documented and reported all necessary facility and building repairs observed.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Removed waste paper and other trash from premises to designated area.
  • Returned emptied garbage receptacles to proper locations.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Slid beds, sofas and Type furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Operated power equipment tools such as backpack vacuums for up to Number hours per shift.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Polished glass surfaces and windows.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Adhered to professional house cleaning checklist.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Verified cleanliness and organization of storage areas and carts.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Dusted picture frames and wall hangings with cloth.
  • Kept building entryway glass clean and polished for professional presentation.

Receptionist

Judson Meadows Assisted Living Community
08.2015 - 05.2016
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone or postal mail.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collected, sorted, distributed and sent mail and packages.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Housekeeper

Judson Meadows Assisted Living Community
10.2014 - 10.2015
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Waxed and polished wood floors and other woodwork.
  • Attended to locker area by laundering dirty towels and clearing away stray slippers.
  • Documented and reported all necessary facility and building repairs observed.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Removed waste paper and other trash from premises to designated area.
  • Returned emptied garbage receptacles to proper locations.
  • Polished glass surfaces and windows.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Adhered to professional house cleaning checklist.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Verified cleanliness and organization of storage areas and carts.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

HABA Clerk

Shop Rite Food Market
08.2013 - 05.2014
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and concerns to support positive customer experiences.

Auditor

RGIS Inventory
04.2005 - 08.2011
  • Completed audit papers by thoroughly documenting audit tests and findings.
  • Developed and enforced audit policies and administrative and technical functions.
  • Complied with established internal procedures by examining reports, processes, and documentation.
  • Performed strategic planning, execution and finalization of audits.
  • Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
  • Established internal control systems by updating audit programs.
  • Determined financial and operational audit areas, providing most economical and efficient use of audit resources.
  • Supervised and developed associates and oversaw auditing activities across operational, personnel utilization and excessive billing areas.

Education

GED -

Schenectady County Community College
Scotia, NY
12.2001

Skills

  • Stationary surveillance
  • Crisis intervention training
  • Emergency Response
  • File and records management
  • Security Guard License
  • Surveillance
  • Electronic surveillance
  • Safety and security
  • Staff Management
  • Investigation documentation
  • Superior customer service
  • Conflict resolution techniques
  • Inbound and Outbound Calling
  • Client Needs Assessment
  • Guest Services
  • Cash Handling
  • Cleaning
  • Customer Complaint Resolution
  • Cash Register Operation
  • Safety and Security
  • Criminal Investigations
  • Verbal and Written Communication
  • Premises Patrols
  • Law Enforcement Collaboration
  • Security Operations Experience
  • Foot and Vehicle Patrol

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • [Area of expertise] License - [Timeframe]

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

FC Associate

Amazon
12.2022 - Current

Security Guard

Ellis Hospital
10.2022 - 11.2022

Level 2 Security Officer

Rivers Casino And Resort Schenectady
08.2018 - 08.2022

USO

G4S Secure Solutions USA
11.2017 - 06.2018

Security Officer

Rivers Casino & Resort Schenectady
08.2017 - 10.2017

Security Guard

Securitas Security Services USA
02.2017 - 07.2017

Housekeeper

Loudonville Assisted Living Residence
02.2016 - 02.2017

Receptionist

Judson Meadows Assisted Living Community
08.2015 - 05.2016

Housekeeper

Judson Meadows Assisted Living Community
10.2014 - 10.2015

HABA Clerk

Shop Rite Food Market
08.2013 - 05.2014

Auditor

RGIS Inventory
04.2005 - 08.2011

GED -

Schenectady County Community College

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ShaQuoyah Faulkner