Shaquya Campbell
Charleston,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Benefits Advisor
Willis Towers Watson
06.2023 - 12.2023
- Provided strategic consulting expertise in global health, risk,and other employee benefits.
- Established a trusted advisor role with clients and provided consistent, superior relationship management.
- Studied Ad Banker to obtain state state insurance license
- Successfully resolved an average of 90+ inbound and outbound calls daily
- Quoted,advised and enrolled clients into Medicare plans during annual open enrollment
Resolution Coordinator
Walmart
04.2023 - 12.2023
- Handled inbound calls, chats, and emails under Account Review Fraud team.
- Investigated potential fraud trend,issues refunds,assist with account closure.
- Enhanced team productivity by implementing effective communication channels and providing regular feedback to staff members.
- Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
- Increased department efficiency through thorough documentation of case details, leading to well-informed decision making.
Claims Processor
Liberty Mutual
12.2022 - 04.2023
- Maximized claim efficiency by thoroughly reviewing and analyzing insurance claims.
- Streamlined communication with clients by maintaining comprehensive documentation of all claims-related correspondence.
- Improved customer satisfaction by providing prompt, courteous, and knowledgeable assistance during the claims process.
- Handled 50+ inbound contacts using Max and multiple screens.
- Increased accuracy in claims processing by verifying policyholder information and cross-referencing with available records.
Account Support Specialist
Activus Connect
09.2022 - 02.2023
- Enhanced client satisfaction by addressing and resolving account-related issues promptly.
- Streamlined internal processes for better account management and improved customer experience.
- Resolved 80+ inbound calls for Tax Act clients
- Developed strong relationships with clients, leading to higher retention rates and increased referrals.
Account Payable Specialist
LHI
01.2022 - 08.2022
- Streamlined accounts payable processes by implementing efficient invoicing and payment tracking systems.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Improved cash flow management by negotiating favorable payment terms with suppliers.
- Enhanced financial accuracy through diligent reconciliation of vendor statements and company records.
Scheduler
Episource
07.2021 - 04.2022
- Processed outbound calls to various insurance group members to schedule annual wellness appointments
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Enrollment Specialist
CVS Healthcare
04.2021 - 11.2021
- Streamlined the Medicare enrollment process by effectively managing and organizing application documentation.
- Maintained strict confidentiality of member information, adhering to HIPAA guidelines and company privacy policies.
- Handled high-volumed inbound calls using Salesforce system
- Participated in ongoing education and training sessions to remain updated on changes in Medicare regulations and policies.
Patient Access Representative
Change Healthcare
12.2019 - 01.2021
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Benefits Specialist
Benefitfocus
06.2018 - 10.2019
- Resolved 50+ inbound contacts in call center environment under Sr. Benefits Specialist.
- Enhanced employee satisfaction by developing and implementing comprehensive benefits programs.
- Managed annual open enrollment process, ensuring timely and accurate updates to employee records.
- Assisted employees with complex benefits issues, resolving concerns in a professional manner.
Customer Service Representative
T-Mobile
01.2017 - 06.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Medical Receptionist
DHEC
09.2016 - 12.2017
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Receptionist
Ameritas
02.2015 - 07.2016
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Education
Associate - Pharmacy Technology
Trident Technical College
Charleston, SC06.2014
High School Diploma -
Baptist Hill
Hollywood, SC06.2008
Skills
- Organizational Skills
- Benefits Administration
- Microsoft Office Proficiency
- Time Management
- Decision Making
- Attention to Detail
- Data Entry
- Technical Support
- Resolving Issues
- Telephone etiquette
- Effective communication
Timeline
Benefits Advisor
Willis Towers Watson
06.2023 - 12.2023
Resolution Coordinator
Walmart
04.2023 - 12.2023
Claims Processor
Liberty Mutual
12.2022 - 04.2023
Account Support Specialist
Activus Connect
09.2022 - 02.2023
Account Payable Specialist
LHI
01.2022 - 08.2022
Scheduler
Episource
07.2021 - 04.2022
Enrollment Specialist
CVS Healthcare
04.2021 - 11.2021
Patient Access Representative
Change Healthcare
12.2019 - 01.2021
Benefits Specialist
Benefitfocus
06.2018 - 10.2019
Customer Service Representative
T-Mobile
01.2017 - 06.2018
Medical Receptionist
DHEC
09.2016 - 12.2017
Medical Receptionist
Ameritas
02.2015 - 07.2016
Associate - Pharmacy Technology
Trident Technical College
High School Diploma -
Baptist Hill
Similar Profiles
Ricardo Jr. Pastor MedinaRicardo Jr. Pastor Medina
Benefits Administrator at Towers Watson (now known as Willis Towers Watson)Benefits Administrator at Towers Watson (now known as Willis Towers Watson)
RICARDO JR AY-YADRICARDO JR AY-YAD
Health & Benefit Project Manager at Willis Towers WatsonHealth & Benefit Project Manager at Willis Towers Watson
Lesley A. MitchellLesley A. Mitchell
Project Manager at Willis Towers WatsonProject Manager at Willis Towers Watson
Patrice SimmsPatrice Simms
Operations Customer Service Specialist at Willis Towers WatsonOperations Customer Service Specialist at Willis Towers Watson
Shea HackettShea Hackett
Mechanic Assembler at BoeingMechanic Assembler at Boeing