Salesforce
SHAQWANNA S. STOKES
Jersey City,USA
Summary
Knowledgeable Patient Coordinator with thorough understanding of patient care coordination and support. Successfully facilitated comprehensive care plans, ensuring seamless communication between healthcare providers and patients. Demonstrated ability to manage complex caseloads and use problem-solving skills to improve patient outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Care Coordinator II
Memorial Sloan Kettering Cancer Center
03.2023 - 09.2024
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Used company software and databases to maintain records of services performed and patient conditions.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Successfully implemented initiatives that increased patient satisfaction scores by 15%.
Care Coordinator I
Memorial Sloan Kettering Cancer Center
02.2022 - 03.2023
- Decreased administrative delays by 12% through preemptive assistance with patient tasks and service coordination
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Strengthened cross-departmental coordination, preventing scheduling conflicts, and improving service delivery
- Built strong relationships with clients to deliver emotional support and companionship.
- Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
Patient Access Specialist
NYU Langone Health
06.2021 - 12.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Scheduling Coordinator
Medisys Health Network, Inc.
02.2021 - 04.2021
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Education
Master of Health Administration - Health Services Management
Berkeley College
New York05-2025
BBA - Health Services Management
Berkeley College
New York, NY05-2025
Skills
- Healthcare Operations Management
- Patient Care Coordination
- Medical Staff Management
- Healthcare Compliance & Regulations
- Resource Allocation & Utilization
- Patient Experience Improvement
- Budgeting & Financial Management
- Cross-functional Team Leadership
- Case management
Websites
Certification
FAA License, Federal Aviation Administration, 04/2017
Affiliations
- National Society of Leadership and Success - Honors Society
- Campus Representative, Berkeley College Student Government Association
- National Association of Health Services Executives (NAHSE)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10+ staff members.
- Collaborated with team of 5 in the development of Chemo Overbooking initiative
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCompany CultureWork from home optionPaid time off401k matchPaid sick leaveTeam Building / Company RetreatsPersonal development programsCareer advancementHealthcare benefits4-day work weekQuote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Software
Epic
Cadence
CIS
Microsoft
PACS
Interests
Reading
HIking
Self Improvement
Meditation
Timeline
Care Coordinator II
Memorial Sloan Kettering Cancer Center
03.2023 - 09.2024
Care Coordinator I
Memorial Sloan Kettering Cancer Center
02.2022 - 03.2023
Patient Access Specialist
NYU Langone Health
06.2021 - 12.2021
Scheduling Coordinator
Medisys Health Network, Inc.
02.2021 - 04.2021
FAA License, Federal Aviation Administration, 04/2017
Master of Health Administration - Health Services Management
Berkeley College
BBA - Health Services Management
Berkeley College
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