Shaqweta Mckinney
Customer Service, Collections And Management
Spartanburg,SC
Summary
Seasoned Collections Specialist with a proven track record at American Credit Acceptance, enhancing collections strategies and improving process efficiency by over 30%. Skilled in collections processing and adept at building debtor relationships, I excel in negotiations and customer service, ensuring timely payments and superior account management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Collections
Regional Management
Spartanburg, SC
08.2022 - Current
- Maintained accurate records of collections and customer account status.
- Implemented systems for tracking invoices, billing cycles, collections.
- Assisted with accounts receivable collections when needed.
- Prepared reports summarizing collections activity for management review.
- Managed customer accounts, including billing and collections.
- Monitored daily performance metrics related to collections activities.
- Prepared weekly and monthly reports on collections activities.
- Reviewed and processed patient accounts for collections purposes.
- Managed accounts receivable functions including billing, collections, customer inquiries.
Collections Agent/Team Leader
Purpose Financial
Spartanburg, SC
04.2019 - 04.2022
- Prepared and sent out demand letters and collection notices to delinquent accounts.
- Negotiated credit extensions and waivers when necessary.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
- Assisted in the development of strategies to improve collections process efficiency.
- Provided training and guidance to new collections staff on best practices and company policies.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
Machine Operator
Siemens Manufacturing
Spartanburg, SC
10.2015 - 03.2019
- Ensure that safety guidelines are followed at all times while operating machinery.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Verified production orders prior to starting set-up.
- Adjust machine settings to complete tasks accurately.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Adjusted machine settings according to production requirements.
- Inspect finished workpieces to ensure conformance with specifications.
- Monitor the feed and speed of machines during the machining process.
Collections Specialist
American Credit Acceptance
Spartanburg, SC
05.2013 - 09.2015
- Monitored accounts in various stages of delinquency for potential legal action; referred cases as required according to established policies.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Maintained accurate records of all collection activities in company database.
- Monitored overdue accounts using automated information systems.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Recorded information about customers' financial status and collections status efforts.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Provided financial advice to customers on budgeting techniques and money management skills to help them stay current on their obligations.
Picker Packer
Adidas
Spartanburg, SC
02.2008 - 05.2012
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Reported any damaged products to supervisor immediately upon discovery.
- Compared merchandise invoices to items actually received.
Education
High School Diploma -
James F Byrnes
Duncan, SC05-2008
Skills
- Reporting collections activity
- Collections processing
- Collections strategies
- Collections actions
- Insurance collections
- Documentary collections
- Collections and payments
- Collections tracking
- Billing and collections procedures
- Loan collections
- Debt collections
- Collections experience
Certification
- Above & Beyond
- Perfect Attendance
- Top Agent
- Top Quality scores
- Most improved
Timeline
Collections
Regional Management
08.2022 - Current
Collections Agent/Team Leader
Purpose Financial
04.2019 - 04.2022
Machine Operator
Siemens Manufacturing
10.2015 - 03.2019
Collections Specialist
American Credit Acceptance
05.2013 - 09.2015
Picker Packer
Adidas
02.2008 - 05.2012
High School Diploma -
James F Byrnes
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