Shar-Day Alli

Provide ride safe, reliable transportation for children and individuals with special needs to and from schools, appointments, and extracurricular activities. Underwent and passed a 15-step certification process, including fingerprint clearance background checks, and clean motor vehicle history verification. Deliver compassionate, punctual service while adhering to all safety regulations and protocols. Support students with special needs by maintaining a calm and patient demeanor during transportation.

Led and mentored teams of up to 15 employees with a focus on coaching, performance evaluation, and development. Focused on operations initiatives of world class customer service satisfaction, all while building positive rapport with peers and team member employees with professionalism and empathy. Built a positive work culture based on inclusion, support, and collaboration core values in social work. Developed strategic plans that improved overall satisfaction and communication skills transferable to case management.

Monitored, evaluated and coached teams for high-quality service delivery. Created training materials and standard procedures with attention to client needs. Developed monthly performance reports to assess trends and needs parallels with assessing client care plans.