Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shar Shockley

Shar Shockley

Medina,OH

Summary

Results-driven professional with a strong background in Customer Success, Account Management, and Corporate Recruiting. Proven ability to deliver exceptional service and results in fast-paced environments, with expertise in conflict resolution, cross-functional collaboration, and customer loyalty. Skilled in talent acquisition, candidate sourcing, and optimizing recruitment processes. Strong communicator and relationship-builder who aligns strategies with organizational goals to drive growth and retention.

Overview

10
10
years of professional experience

Work History

Corporate Recruiter

Matheson Gas
05.2024 - Current
  • Identified and recruited potential candidates through job postings, referrals, and other sources.
  • Conducted initial phone screens with qualified applicants to assess their skills and experience and coordinated interview schedules with hiring managers.
  • Provided guidance on job descriptions, salary ranges, and interview processes.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Coordinated background checks for successful applicants prior to start date.
  • Acted as a point of contact between internal stakeholders and external vendors.
  • Remained up-to-date on industry trends related to corporate recruiting tactics.
  • Collaborated with hiring teams to ensure a positive candidate experience throughout the process.
  • Provided timely feedback to unsuccessful candidates regarding their applications status.

Customer Experience Consultant

Navigate360 / ALICE Training Institute
12.2019 - 05.2024
  • Maintained a 94% renewal rate across ~500 Enterprise and Mid-Market accounts.
  • Trained and onboarded new Customer Success Managers (2021).
  • Researched key stakeholders to align solutions with customer goals.
  • Used LinkedIn and CRM tools to track contacts and maintain communication.
  • Won company-wide cross-sell competition (2019).
  • Partnered with implementation teams for timely onboarding.
  • Collaborated with Sales on account reviews and upsell opportunities.
  • Managed technical issue resolution and escalations.
  • Provided product feedback to internal teams for enhancements.
  • Led cadence calls and business reviews to support retention.
  • Ensured compliance with reporting and training mandates.
  • Served as Revenue team rep on Cultural Advisory Team.
  • Helped develop back-to-school customer protocols.
  • Coached power users to support district-wide adoption.

Account Executive

Navigate360 / ALICE Training Institute
09.2019 - 12.2019
  • Conducted targeted outreach to uncover client safety challenges and position tailored solutions.
  • Re-engaged dormant leads through strategic follow-up and personalized messaging, successfully converting prospects into long-term clients.
  • Excelled in a high-volume, fast-paced corporate sales environment, consistently meeting or exceeding sales targets.
  • Collaborated with cross-functional teams to streamline sales processes and improve lead conversion efficiency.
  • Served on the Training Committee, helping to design and implement onboarding processes that accelerated new hire ramp-up time.
  • Provided mentorship to junior sales team members, fostering skill development and knowledge sharing.
  • Maintained detailed records of outreach activities, lead status, and customer interactions using CRM tools to drive data-informed decisions.
  • Participated in regular sales strategy sessions to share market insights and refine outreach tactics.

Front of House Manager

Blue Heron Brewery
03.2019 - 09.2019
  • Promoted events, specials, and seasonal offerings through web and social media channels, increasing customer engagement and foot traffic.
  • Hired, trained, and managed front-of-house staff, fostering a high-performance team culture and ensuring excellent customer service.
  • Created and maintained staff schedules, aligning labor resources with business needs and budget constraints.
  • Oversaw daily financial closeouts, ensuring accuracy in cash handling, POS reconciliation, and reporting.
  • Coordinated and executed weekend events, collaborating with vendors, entertainment, and staff to deliver smooth, well-attended experiences.
  • Monitored customer feedback and made real-time service adjustments to maintain satisfaction and loyalty.
  • Worked closely with ownership to implement operational improvements and support overall business goals.

Boutique Owner

Sassafrass Boutique
05.2015 - 03.2018
  • Developed and executed marketing campaigns on Facebook and Instagram, growing brand visibility and driving customer engagement.
  • Represented the business at local fundraisers, markets, and community events to build brand awareness and strengthen local partnerships.
  • Curated, sourced, and purchased all inventory, balancing trend forecasting with customer preferences to optimize sales and profitability.
  • Analyzed sales data to make informed buying decisions and manage stock levels effectively.
  • Maintained vendor relationships and negotiated pricing to maximize margins.
  • Created promotional content and visual merchandising strategies to highlight new arrivals and seasonal items.

Education

Sandler Sales Training / ALICE Training Institute

Bachelor of Arts - Communications

Toledo Community College
Toledo, OH

Bachelor of Arts -

University of Tennessee
Knoxville, TN

Skills

Technical Skills

  • Salesforce, Salesloft, Asana, Planhat
  • Vonage, Jira, Zoom, Slack, Dialpad

Expertise

  • Lead Generation
  • Conflict Resolution
  • Organizational Leadership
  • Customer Retention
  • Problem Solving
  • Workplace Empowerment
  • Interpersonal Communication

Personal skills

  • Effective team leader and mentor
  • Detail-oriented, motivated, and results-driven self-starter
  • Skilled at building customer loyalty with empathy and professionalism
  • Strong verbal and written communicator
  • Adaptable, organized, and efficient multitasker
  • Proficient in conflict resolution and negotiation

Accomplishments

  • Selected as Revenue Representative on Navigate360 Cultural Advisory Team.
  • Nominated facilitator for Navigate360 Women’s Leadership Group (2023).

Timeline

Corporate Recruiter

Matheson Gas
05.2024 - Current

Customer Experience Consultant

Navigate360 / ALICE Training Institute
12.2019 - 05.2024

Account Executive

Navigate360 / ALICE Training Institute
09.2019 - 12.2019

Front of House Manager

Blue Heron Brewery
03.2019 - 09.2019

Boutique Owner

Sassafrass Boutique
05.2015 - 03.2018

Sandler Sales Training / ALICE Training Institute

Bachelor of Arts - Communications

Toledo Community College

Bachelor of Arts -

University of Tennessee

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Shar Shockley