Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shara Bredbnener

Sinking Spring,PA

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Server

Victor Emmanuel’s Club
05.2025 - Current
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Server

Pike Cafe
01.2016 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Marvel Ranch
01.2017 - 06.2025
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Contributed to inventory management by monitoring stock levels.

Server

Juliannas Restaurant
01.2019 - 01.2020
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Server

Red Lobster Resturant
01.2013 - 01.2016
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Server

Tomcat Cafe Restaurant
01.2011 - 01.2013
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Manager

CROCS Retail
01.2007 - 01.2011
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Fleetwood High School
Fleetwood, PA
01-2007

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Food safety practices
  • Multitasking
  • Reliability
  • Reliable and responsible
  • Food safety
  • Food inspection

Certification

  • Ramp
  • PA State Police Criminal History Check
  • PA Child Abuse History Clearances
  • FBI criminal Background Check



Timeline

Server

Victor Emmanuel’s Club
05.2025 - Current

Server

Juliannas Restaurant
01.2019 - 01.2020

Server

Marvel Ranch
01.2017 - 06.2025

Server

Pike Cafe
01.2016 - Current

Server

Red Lobster Resturant
01.2013 - 01.2016

Server

Tomcat Cafe Restaurant
01.2011 - 01.2013

Manager

CROCS Retail
01.2007 - 01.2011

Fleetwood High School

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Shara Bredbnener