Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT SAM Aquisition Team Lead
Accenture
Layton
06.2025 - Current
Led daily team meetings to align project goals and tasks.
Coordinated project timelines and resources with internal stakeholders.
Assisted in developing training materials for new team members.
Implemented process improvements to enhance team efficiency and collaboration.
Monitored project progress and communicated updates to management.
Facilitated knowledge sharing sessions to promote best practices among team members.
Supported conflict resolution efforts within the team to maintain a positive environment.
Evaluated team performance and provided constructive feedback for development plans.
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Trained new staff in relevant processes and procedures.
Monitored team progress and enforced deadlines.
Identified opportunities for process improvements, implementing changes when required.
Developed strategies to increase team productivity and improve customer service levels.
Collaborated with management team to implement new work procedures or policies.
Held regular one-on-one coaching sessions with staff members to encourage personal development.
IT Business Sr Analyst
Accenture
Layton
06.2024 - 06.2025
Oversaw and executed multi-million dollar software acquisitions and renewals.
Prioritized and organized tasks to efficiently accomplish service goals.
Analyzed business requirements to support project planning and execution.
Documented workflows and procedures for business operations.
Developed reports to track project progress and performance metrics.
Facilitated meetings to discuss project updates and address challenges.
Assisted in training team members on business analysis methodologies.
Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
Prepared cost and benefit analyses to support decision-making regarding potential solutions.
Produced reports summarizing findings from data analysis activities to facilitate informed decisions making.
Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
IT Business Sr Analyst
L3Harris Technologies, Inc.
Salt Lake City
06.2019 - 06.2024
Managed supplier relationships to maintain quality and delivery standards.
Negotiated contracts with suppliers to ensure best pricing and terms.
Coordinated cross-functional teams for successful project execution.
Tracked orders and confirmed system lead times, delivery dates and costs.
Maintained records of purchases, pricing, and other important data in company databases.
Collaborated with stakeholders to gather and document functional specifications.
Managed and completed multi-million dollar software acquisitions.
Assisted in training users on new software implementations and updates.
Coordinated communication between IT teams and business units for project alignment.
Collaborated with cross-functional teams such as development, engineering, marketing, sales. to ensure smooth execution of projects according to timeline and budget constraints.
IT Computer Operator II
L3Harris Technologies, Inc.
Salt Lake City
01.2011 - 06.2019
Operated computer systems to monitor and manage data processing activities.
Identified and reported data center issues related to physical and virtual servers, RFID system, Activebatch, Scom, CSGERP, and Mainframe.
Implemented ECA certificates to ensure secure email communication and DoD site access.
Executed wiping, imaging, and encryption processes on travel laptops for IT and Engineering divisions.
Repaired physical and network issues on company printers.
Managed IT support for help desk concerns during non-business hours and holidays.