Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHARA FREDERICK

Marietta

Summary

Experienced with data entry and database management, providing reliable and efficient data services. Utilizes meticulous attention to detail and organizational skills to maintain data accuracy. Strong understanding of database systems and data verification processes, ensuring high-quality data integrity.

Overview

9
9
years of professional experience

Work History

Customer Support Specialist

Ver-A-Fast/Remote
06.2022 - 08.2024
  • Answered 50(avg) calls per day exceeding quota by 15%.
  • Proactively memorized over 55 company products and scripts.
  • Politely addressed any customers complaints, escalating to management when necessary, while providing insightful solutions.
  • Monitored daily performance of existing computer systems.
  • Provided prompt customer support with a professional, friendly, and patient attitude.
  • Completed customer insight reports and input over 12,000 units of sensitive data.
  • Supported non-technical users by quickly investigating and resolving hardware and software issues.
  • Set up equipment based on staff needs and IT capabilities.
  • Coordinated with users and management teams to establish system requirements for specific software solutions.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

Data Entry Specialist

Docufree Corp
04.2015 - 12.2021
  • Transferred data from hard copy to computer files and database systems.
  • Produced reports using advanced spreadsheet functions and software.
  • Operated statistical and database management software to facilitate data entry, cross-team collaboration and report compilation.
  • Retrieved data from past studies to inform projects.
  • Uphold company non-disclosure and confidentiality standards, complying with file access policies and procedures.
  • Checked completed work for errors to make necessary corrections.
  • Assist with group assignments.
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Compiled data and reviewed information for accuracy prior to input.

Education

High school diploma -

Douglas County High
Douglasville, GA
05.2006

Skills

  • Input text-based and numerical information from source documents
  • Transferred data from one database to another database
  • Update and maintain spreadsheets
  • Operate office equipment such as computers, scanners, and printers
  • Search and investigate information contained in files
  • Remote work tools/ Technical support tools
  • Clear and concise communication
  • Proficient in high-speed, error free data entry
  • Maintained and updated customer records in (CRM) systems
  • Data accuracy evaluation
  • Efficient categorization techniques
  • Adept in Microsoft applications
  • Coordinated with customer service and administrative staff to verify and update client records

Timeline

Customer Support Specialist

Ver-A-Fast/Remote
06.2022 - 08.2024

Data Entry Specialist

Docufree Corp
04.2015 - 12.2021

High school diploma -

Douglas County High

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